Ecommerce Specialist

Company Description MMH TEX FAB LLP is a Surat-based textile company focused on delivering quality fabrics and apparel to domestic and international markets. The organization combines traditional textile expertise with modern business practices to serve retailers, wholesalers, and online customers. MMH TEX FAB LLP is expanding its presence in digital commerce and aims to strengthen its brand across major e-commerce platforms. Team members work in a collaborative environment that values reliability, efficiency, and customer satisfaction.
Role Description This is a full-time, on-site Ecommerce Specialist role based in Surat. The Ecommerce Specialist will manage product listings across various online marketplaces and the company’s own platforms, ensuring accurate content, pricing, and inventory updates. Daily responsibilities include monitoring sales performance, analyzing traffic and conversion metrics, and executing promotional campaigns. The role involves coordinating with sales and operations teams to ensure timely order processing, shipment tracking, and issue resolution. The Ecommerce Specialist will also handle customer inquiries related to online orders and contribute to improving the overall online shopping experience.
Qualifications
Job Description – E-commerce Executive
Position: E-commerce Ex
e
c
uive
Experien
ce
:
2–3Years
Employment
T
y
pe: Fll-Tim
e
Locatin: Piplod
Departm
e
n
t
: E-commrce (
B
2
C
)
**bout the Role**
We are looking for a proactive and detail-oriented E-commerce Executive with 2–3 years of relevant experience to manage and
g
r
o
w our online maretplace operations.
The ideal candidate should have hands-on experience with Uniware, product listing, order processing, marketplace management, online advertising, Returns, payments/reconciliation, and overall e-commerce operations. The candidate should be comfortable working with multiple marketpl
a
c
e
s
and ensuring smoot
d
a
y
-to-day operations.
**K
e
y R
esponsibilities**
1. Order \& Inventory
M
a
nagement
\-Manage day-to-dayorder processing through Un
i
w
are.
\-Monitor orders from cofirmation to dispatch and delivery.
\
-C
o
ordinate with warehouse and logistis teams for timely order f
u
l
fillment.
\-Monitor cancellations returns, refunds, RTOs,
a
n
d exchanges.
\-Ensure inventory is udated accurately across all mar
k
e
t
places.
\-Identify and resolve order in
v
entory, and fulfillment-related issues.
2\. Product Listin
g
\&
Catalogue Management
\-Create and manag product listings across e-commerce marketplaces.
\-
U
pload product titles, descriptions, images, specfications, pricing, and other
r
elevant information.
\-Ensure listings are accrate, complete,
a
n
d optimized for marketplace search.
\-Manage prodct variations, SKUs,
a
t
tributes, and catalogue updates.
\-Coordinate withthe design/co
nt
e
n
t
team for product images a
n
d creatives.
\-Monitor lsting quality and resolve lising/catalogue-related issues.
3\. Marketplace Management
\-Ma
nage day-to-day operations across marketplaces such as Amzon, Flipkart, Myntra, Meesh
o,
Ajio, or other relevant platforms.
\-Monitor account health, eller pe
r
f
ormance, ratings, reviews, and marketplace notifications.
\
-
Hadle marketplace-related queries, escalations, and operational isues.
\-Ensure
c
o
m
p
liance with marketplace policies an
d re
q
uirements.
\-Track sales orders, returns, cancel
l
ati
ons, and other mportant marketplace metrics.
4\. E-commerce Adveti
s
i
ng \& Promotions
\-Manage and monitor marketplace advertising campaigns.
\-C
o
ordinate and execute sponsored product/display/search campaigns as req
u
ired.
\-Monitor ad spend, sales, ROAS, ACOS/TACOS, CTR, CPC, and other cam
p
a
g
n metrics.
\-Identify opp
o
r
tunities to improve advertising performanc
e an
d
ales.
\-Assist in planning disounts, promotions, offe
r
s, an
d marketplace campagns.
5\. Payments \& Reconciliation
\-Monitor marketplce paymen
t
s and settlements.
\-Coordinate with the accounts team for payment reconciliation.
\
-
Ceck settlement reports
,
deductions, commissions, refunds, retu
rns,
and oth
e
r market
p
lace har
g
es
.
\-Ide
ntif
y
discreanci
e
s
and coordinate with
mar
k
e
t
places/acconts team for
res
oution.
6\. Reporting \&Analysis
\-repare daily/weekly/monthl rep
<
/p>orts for:
\-Sales
\-rders
\-Inventory
\-Retu
r
ns \&
RTO
\-Advertising
\
-
Marketplace performnce
7\. Payments \& settlements
\-Analyze sales and opertional data to identify issues
ad
growth opportunities.
\-Maintain accurate records and dahbo
a
r
ds for management review.
\-Required Skills \& E
xp
e
riece
\-2–3 years of hands-on experience in e-commerce operations
\-Str
o
ng
practical knowledge of Uniware and order proessing.
\-Experience managi
ng
e-commerce marketplaces and seller panels.
\-Kowledge of product listing and catalogue management.
\-Basic to good understandng of marketplace advertising and
p
e
rformance metrics.
\-Understanding of onli
n
e payments, settlement, commissions, and reconciliation.
\-Good
k
nowledge of Excel/Goole Sheets, including basic formulas, filters, orting, and data analysis.
\-Strong attention t
o
detail and abilit
t
o
manage multiple tasks.
\-Good communicati
o
n
and coordination skills.
\-Ability to identify problems and take
o
wneship of resolving thm.
\-Experience in D2C, re
t
ail,
fashion, lifesyle, consumer products, or a similar e-commerce business will be an advntage.
Preferred Candidat</
p
>e
**The ideal candidate hould be someone who:**
Has hands-on marketplace experience, not just theoretical knowled
ge.
Can independently maage day-to-day e-commerce operat
i
o
ns.
Understands the complet order cyc
le
from listing → order → processing
→ dispatch → delivery → eturn/refund → sett
l
e
ment.
Has
expe
r
ience working withUniware or simila
r
OMS/ERP systems.
Has a bsic
u
n
derstanding of marketpla
c
e avertising and sales growth
.
Is comfortable orking with numbers
r
e
ports, and Excel.
Is proact
i
ve, rganized, and target-oriente
d
.
Ke Performan
c
e
Indicators (PIs)
Order processing accurac and turnaround time
Inventor
y
accuracy
Listing accuracy and catalogueheal
t
h
Reduction in cancellation and RTOs
Marketpace sales growth
Advertisi<
/
p>ng efficiency and ROAS
Payment/settlement reconc
i
l
i
tion accuracy
Reduction in operational e
r
r
ors
Over
al
l
marketplace ac
c
ount health
**What We Offer**
Oppo
rtunity to workclosely with and learn the complete e-commerce busines cycle.
Growth opportunities within the e-comerce team.
Exosure to multipl marketplaces, advertising, analytics, and bui

Work arrangement
No