Customer Support Representative

Company Description
Easy Settlement is a Noida-based company providing loan settlement solutions for secured and unsecured loans across India, helping borrowers reduce high-interest debts and regain financial control. The organization focuses on ethical, expert-driven settlements aligned with Supreme Court and RBI guidelines, ensuring legal protection during recovery and harassment interventions. Its high-touch process includes legal advocacy, transparent negotiations, and issuance of official NOCs upon completion. With a structured six-step program and PAN-India support, Easy Settlement is committed to restoring trust, dignity, and peace of mind for thousands of borrowers.
Role Description This is a full-time, on-site Customer Support Representative role. The representative will handle inbound and outbound customer interactions via phone, email, and chat, providing clear information about loan settlement services, processes, and eligibility. Daily responsibilities include addressing customer queries, resolving issues, guiding borrowers through each step of the settlement program, and maintaining accurate documentation in CRM systems.
Key Responsibilities
1. Contact the potential clients through calls and emails.
2. Understand client needs and explain company services in a clear, simple manner.
3. Convert leads, follow up consistently, and convert prospects into clients.
4. Maintain positive client relationships and ensure customer satisfaction.
5. Keep records of calls, leads, and client interactions in the CRM system.
Requirements
Graduate or in final year of graduation
Must have own Laptop
Basic computer knowledge
What we Offer?
1. Fixed salary + performance-based incentives.
2. Training and support to help you succeed in the role.
3. Opportunity to work closely with legal and finance experts.
If interested share resume to : rani@easysettlement.in
With SUBJECT: Application for CSR Role

Work arrangement
No