Customer Relationship Management Executive - Post Sales - Real Estate

Company Description Preeti Developers Pvt Ltd is a real estate company headquartered in Bengaluru, offering a wide range of residential and commercial projects across South India. The company has rapidly expanded its residential real estate network in Bengaluru, Mysuru, Devanahalli, and Palasamudram, focusing on legally approved plots and villas. Preeti Developers is certified by the Indian Green Building Council (IGBC) with a platinum grade, reflecting its commitment to sustainable and environmentally responsible development. Recognized as one of the leading real estate developers in South India, the organization provides growth-oriented opportunities for professionals interested in real estate and customer-focused roles.
Role Description This is a full-time, on-site role based in Bengaluru for a Customer Relationship Management Executive – Post Sales – Real Estate. The role involves managing post-sales customer interactions, including guiding customers through documentation, payment schedules, and handover processes, while ensuring a smooth and transparent experience. The executive will handle customer queries and concerns, coordinate with internal teams such as sales, legal, finance, and operations, and maintain accurate customer records and follow-up logs. Day-to-day responsibilities also include supporting customer retention efforts, monitoring customer satisfaction, gathering feedback to improve service quality, and preparing regular reports on customer experience and post-sales activities.
Qualifications
Candidates should possess strong Customer Experience and Customer Retention skills to manage relationships throughout the post-sales lifecycle.
Candidates should possess effective Communication skills to interact clearly with customers and coordinate with internal stakeholders.
Candidates should possess solid Analytical Skills to interpret customer data, identify trends, and support process improvements.
Candidates should possess Sales-related skills to understand the sales cycle, cross-functional workflows, and customer commitments.
Relevant qualifications such as a bachelor’s degree in business, commerce, marketing, or a related field are preferred.
Prior experience in real estate, customer service, or CRM roles is an advantage.
Proficiency in MS Office and basic CRM tools, along with the ability to work in a fast-paced, customer-centric environment, will be beneficial.

Work arrangement
No