Sales & Order Processing E Commerce

About the Role
GRQ Holdings is looking for a Sales & Order Processing Executive to manage customer orders, coordinate deliveries, and ensure smooth day-to-day operations across our e-commerce brands.
We are looking for someone who understands the operational side of e-commerce, takes ownership of their responsibilities, and can effectively coordinate between customers, sales agents, suppliers, and delivery partners.
Key Responsibilities
Manage and process daily orders across multiple e-commerce stores.
Confirm customer orders through WhatsApp and phone calls.
Maintain accurate order information and update CRM records.
Coordinate with suppliers and fulfillment teams to ensure timely dispatch.
Monitor delivery statuses and follow up on delayed or unsuccessful deliveries.
Handle customer concerns related to orders, deliveries, cancellations, and returns.
Coordinate with sales agents to resolve order-related issues.
Identify operational problems and ensure timely resolution.
Prepare daily reports covering orders, confirmations, dispatches, deliveries, and cancellations.
Maintain consistent communication with internal teams to ensure smooth operations.
Requirements
Previous experience in e-commerce operations, order processing, or customer support.
Experience working with Shopify, CRM systems, or order management platforms is preferred.
Strong English communication skills, both written and verbal.
Comfortable handling customers through WhatsApp and phone calls.
Strong organizational skills and attention to detail.
Ability to manage multiple responsibilities independently.
Familiarity with the UAE e-commerce market and Cash on Delivery (COD) operations is a strong advantage.
What We’re Looking For
We value individuals who take responsibility, solve problems independently, maintain professional communication, and understand that successful e-commerce operations extend beyond simply receiving orders.

Work arrangement
Yes