Digital Network Delivery Lead

About Signify
Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.
At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.
Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.
More about the role
Job Description – Network Delivery Lead (Global Connectivity & Security Services)
Job Title
Network Delivery Lead – Global Connectivity & Security Services
Role Purpose
The Network Delivery Lead is responsible for the global delivery, operational excellence, governance, and continuous improvement of Signify's Network and Network Security services.
This role leads a globally distributed team operating across regional hubs and is accountable for the reliability, availability, security, performance, and lifecycle management of network services supporting all Signify sites, users and business applications.
The role owns delivery across:
LAN & Wireless Services
WAN & SD-WAN Services
Secure Service Edge (SSE)
Secure Web Gateway (SWG)
Zero Trust Network Access (ZTNA)
Firewall Services
Remote Access Services
DNS, DHCP & IPAM (DDI)
Network Access Control (NAC)
Cisco ISE, TACACS and RADIUS
CDN and WAF Services
Network Monitoring & Observability Platforms
The Network Delivery Lead serves as the senior operational authority for network services globally, driving service strategy, service transformation, supplier governance, operational excellence, and alignment with enterprise architecture and cybersecurity standards. The role also has end-to-end accountability for WAN and SD-WAN services delivered through strategic partners and managed service providers.
Key Accountabilities
Global Service Leadership
Lead the global Network Delivery organization supporting across the globe.
Execute the service roadmap for network and network security services.
Establish global operating standards, governance, and service delivery processes.
Ensure network services remain secure, resilient, scalable, and aligned with business requirements.
Deliver services through a global follow-the-sun support model across regional hubs.
Team Leadership & Organizational Development
Build and lead a high-performing global network delivery team.
Manage regional technical specialists and technical leads.
Define organizational structure, roles, responsibilities, and capability development plans.
Coach and mentor technical specialists and future leaders.
Drive technical excellence, accountability, and customer focus across the organization.
Foster a culture of collaboration, continuous improvement, innovation, and operational ownership.
Network Service Ownership
Provide operational leadership and delivery ownership for:
LAN & Wireless Services
Enterprise switching infrastructure
Wireless networks and controllers
Network Access Control (NAC)
RADIUS services
Secure authentication services
Network performance and capacity management
Network Security Services
Firewall platforms
Secure Web Gateway
Cloudflare Security Services
Security policy enforcement
Network segmentation
Secure remote access
Connectivity Services
Global WAN and SD-WAN services
Internet connectivity
Third-party connectivity
Site-to-site connectivity
Routing and transport services
Core Infrastructure Services
DNS
DHCP
IP Address Management (IPAM)
Proxies
TACACS
Cisco ISE
Core networking platforms
These responsibilities align with the Network Service operating model that includes LAN/Wireless, Firewall Management, WAN Connectivity, Secure Web Gateways, ZTNA, Remote Access, DDI, and Core Infrastructure Services.
WAN & SD-WAN Service Ownership
Own the global WAN and SD-WAN service strategy and operational delivery.
Ensure reliable, secure, and highly available connectivity between all Signify offices, factories, distribution centers, cloud platforms, and external partners.
Govern SD-WAN architecture, routing policies, path selection, segmentation, and resiliency.
Drive optimization of bandwidth utilization, network performance, and user experience.
Define connectivity standards and architecture guidelines in cooperation with enterprise architecture and security teams.
Ensure seamless integration between WAN, LAN, Cloudflare, Secure Web Gateway, ZTNA, and security services.
Oversee life-cycle management and modernization of WAN infrastructure.
Supplier & Service Provider Management
Act as the primary operational owner for externally delivered WAN and connectivity services.
Establish strong governance with service providers and strategic partners.
Lead operational reviews, service management reviews, and executive governance meetings.
Monitor supplier compliance against contractual SLAs, KPIs, and service commitments.
Drive supplier accountability and service improvement initiatives.
Lead escalations for major incidents and chronic service issues.
Support sourcing, procurement, contract renewals, and vendor selection activities.
Ensure suppliers comply with Signify security, audit, and compliance requirements.
Service Transformation & Continuous Improvement
Lead initiatives to modernize network services and operating models.
Drive automation and self-service capabilities where appropriate.
Improve operational efficiency, reliability, and customer satisfaction.
Standardize processes, tooling, monitoring, and reporting.
Identify opportunities for simplification, consolidation, and cost optimization.
Support introduction of new technologies including Cloudflare, ZTNA, SSE, and Secure Access solutions.
Major Incident & Change Management
Provide leadership during critical incidents affecting business operations.
Coordinate cross-functional recovery efforts.
Ensure proactive problem management and root-cause elimination.
Govern high-risk infrastructure changes.
Improve operational resilience and change success rates.
Security, Risk & Compliance
Ensure network services operate according to enterprise security standards.
Work closely with Cyber Security teams to mitigate risk.
Support audits and compliance assessments.
Ensure secure design and implementation of network solutions.
Drive adoption of Zero Trust principles and security best practices.
Required Qualifications
Bachelor's Degree in Information Technology, Computer Science, Engineering, or equivalent experience.
Minimum 10 years of experience in enterprise networking.
Minimum 5 years of leadership experience managing global infrastructure or networking teams.
Proven experience managing enterprise LAN, WAN, Wireless and Security platforms.
Proven experience managing global WAN and SD-WAN environments.
Experience managing outsourced network services and strategic suppliers.
Experience supporting highly distributed multinational organizations.
Strong understanding of IT Service Management (ITIL).
Technical Expertise
Networking
Enterprise LAN/WLAN
Routing & Switching
SD-WAN
WAN Technologies
Internet Services
BGP
OSPF
VPN Technologies
Security
Cloudflare One
Secure Service Edge (SSE)
Zero Trust Network Access (ZTNA)
Secure Web Gateway (SWG)
Firewall Technologies
Web Application Firewall (WAF)
CDN Services
Secure Remote Access
Core Infrastructure
DNS
DHCP
IP Address Management (IPAM)
TACACS
RADIUS
Cisco ISE
Proxy Technologies
Leadership Competencies
Strategic Thinking
Global Team Leadership
Supplier & Contract Management
Stakeholder Management
Service Ownership Mindset
Operational Excellence
Customer Focus
Commercial Awareness
Executive Communication
Decision Making Under Pressure
Continuous Improvement
Change Leadership
Preferred Certifications
Cisco CCNP Enterprise or CCIE
Fortinet NSE
Palo Alto PCNSE
Cloudflare Certifications
ITIL Foundation / ITIL Managing Professional
Microsoft Azure Network