Telesales Manager

Company Description PropEstate Advisors Pvt Ltd is a real estate advisory firm that provides end-to-end solutions for property investments. With a strong team of sales advisors, the company has been serving and fulfilling client investment requirements for over 13 years. PropEstate Advisors focuses on helping clients identify suitable real estate opportunities aligned with their financial goals. The organization values long-term relationships, transparent advisory, and a client-first approach. Team members work in a dynamic environment driven by performance and professional growth.
Role Description The Telesales Manager is a full-time, on-site role based in Gurgaon, responsible for leading and supervising a telesales team to drive real estate investment sales. The role includes planning and executing telesales strategies, setting daily and weekly targets, monitoring performance, and reporting key metrics to management. The Telesales Manager will handle client inquiries over phone calls, ensure high-quality customer interactions, support lead generation, and guide prospects through the initial stages of the sales process. Day-to-day activities involve coaching and training team members, resolving escalated customer issues, refining call scripts, and collaborating with the sales and marketing teams to optimize campaigns. The role requires maintaining accurate records in CRM systems and ensuring compliance with company policies and industry standards.
Qualifications
Strong Communication skills, including clear phone communication and the ability to explain real estate offerings effectively.
Proven Team Management and Training experience, with the ability to motivate, coach, and develop telesales staff.
Analytical Skills to interpret telesales performance data, track conversion rates, and refine strategies based on insights.
Customer Service expertise to manage client queries, handle objections, and maintain a high level of client satisfaction.
Experience in telesales or inside sales, preferably within real estate, financial services, or related sectors.
Comfort using CRM tools, call management software, and basic office applications.
Ability to work in a fast-paced environment, meet sales targets, and manage multiple priorities.
Bachelor’s degree in Business, Marketing, or a related field is preferred, or equivalent relevant experience.

Work arrangement
No