Reservations Assistant

Company Description Lake n River Resort is a hospitality destination known for its scenic surroundings and focus on delivering relaxing, memorable stays to guests. The resort offers comfortable accommodations, attentive service, and a range of leisure activities suited for individuals, couples, and families. Team members are encouraged to provide warm, professional service that enhances the overall guest experience. The work environment values reliability, collaboration, and a commitment to high standards in guest care.
Role Description The Reservations Assistant is a full-time, on-site role based at Lake n River Resort in Munroe Island. The role involves managing reservation inquiries via phone, email, and online platforms, confirming bookings, and updating reservation systems accurately. The Reservations Assistant will provide clear information on room types, rates, packages, and resort services, while assisting guests with modifications, cancellations, and special requests. Daily duties include coordinating with front office and sales teams, handling payment and billing details related to bookings, and maintaining organized records. The role also requires addressing guest questions and concerns promptly and professionally to support overall guest satisfaction and revenue growth.
Qualifications
Ability to manage Reservations and Reserves with accuracy and attention to detail.
Strong Communication skills, including clear verbal and written interaction with guests and colleagues.
Customer Service skills focused on courteous, solution-oriented support for guests before and during their stay.
Sales skills to promote room upgrades, packages, and special offers in line with resort policies.
Basic computer literacy and experience with reservation or property management systems.
Organizational and time-management skills to handle multiple inquiries and tasks efficiently.
Ability to work on-site in Kollam Taluka, including weekends and holidays as needed.
Prior experience in hospitality, front office, or reservations is preferred but not mandatory.
Diploma or degree in hospitality, business, or a related field is an advantage.

Work arrangement
No