Team Leader - Inside Sales

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Location: Noida, Sector 80Employment Type: Full-time | On-site
About the Role
Cloud Dhobi is looking for a strategic and commercially driven Team Leader to build, structure, and scale our B2C inside sales function.
This is a leadership and strategy-focused role, not a pure execution or individual-contributor sales position. The person will be responsible for developing the sales strategy, building the right processes and team structure, identifying growth opportunities, and creating a high-performing sales engine that consistently delivers revenue.
The ideal candidate will be someone who can think strategically, translate business goals into actionable sales plans, and drive execution through the team.
Key Responsibilities
Brainstrom & Execute the B2C inside sales strategy aligned with Cloud Dhobi's revenue and growth objectives.
Build a scalable sales framework covering lead management, conversion, customer acquisition, retention, upselling, and cross-selling.
Define sales targets, KPIs, processes, and performance benchmarks for the team.
Analyze the sales funnel, customer behaviour, conversion data, and market trends to identify growth opportunities and bottlenecks.
Develop strategies to improve lead quality, conversion rates, revenue per customer, and customer retention.
Build and strengthen sales processes, playbooks, SOPs, and governance mechanisms to create a consistent sales approach.
Lead, coach, and develop the inside sales team through clear goals, performance reviews, capability building, and accountability.
Partner closely with Marketing and Operations to improve lead generation, customer experience, service delivery, and overall revenue outcomes.
Establish effective CRM practices and ensure the right sales dashboards, MIS, and analytics are available for decision-making.
Identify gaps in the current sales model and proactively introduce new approaches, channels, campaigns, and initiatives to drive growth.
Present regular business reviews to leadership with insights, performance trends, challenges, and actionable recommendations.
Take ownership of the overall sales funnel and drive the team towards measurable business outcomes.
What We're Looking For
Proven experience in Inside Sales, B2C Sales, Business Development, or Revenue Growth with significant team leadership experience.
Strong strategic thinking with the ability to build sales strategies, systems, and processes from the ground up.
Experience managing sales teams and driving performance through structured goals and KPIs.
Strong understanding of B2C customer journeys, sales funnels, conversion, retention, upselling, and cross-selling.
Strong analytical mindset with the ability to use data to identify problems and make business decisions.
Experience working with CRM platforms, sales dashboards, MIS, and performance analytics.
Strong stakeholder management and cross-functional collaboration skills.
Excellent communication, presentation, negotiation, and leadership abilities.
Experience in services, hospitality, consumer businesses, or other customer-centric industries will be an advantage.
Fluency in English and Hindi.
The Profile We're Looking For
We are looking for someone who doesn't just manage a sales team but builds the sales function.Someone who can look at the current business, identify what is working and what isn't, create the strategy, put the right processes and people in place, and roll the ball forward to deliver sustainable revenue growth.

Work arrangement
No