Deputy General Manager Operations

Company Description pravite is a growing organization focused on delivering reliable, customer-centered services in Andhra Pradesh, India. The company emphasizes efficient operations, strong governance, and continuous improvement across its business units. Team members are encouraged to contribute ideas, take ownership of outcomes, and collaborate across functions. pravite values integrity, accountability, and professional development, offering opportunities to grow into leadership roles. The work environment supports diversity, inclusion, and fair treatment for all employees.
Role Description The Deputy General Manager Operations is a full-time, on-site role based in Andhra Pradesh, India, responsible for overseeing day-to-day operational activities across multiple departments. This position involves managing teams, monitoring service delivery, and ensuring adherence to operational standards, budgets, and performance targets. The role includes coordinating cross-functional workflows, identifying process improvements, and implementing best practices to enhance efficiency and customer satisfaction. The Deputy General Manager Operations will review operational metrics, prepare reports for senior leadership, and support strategic planning and execution. The role also requires mentoring team members, resolving escalated operational issues, and ensuring compliance with company policies and regulatory requirements.
Qualifications
Strong General Management skills, including planning, decision-making, and stakeholder coordination.
Proficiency in Operations Management and process optimization, with experience in setting and monitoring performance metrics.
Customer Service experience, with ability to manage escalations and maintain high service quality standards.
Team Management skills, including coaching, performance management, and fostering a collaborative work environment.
Budgeting skills, with experience in cost control, resource allocation, and financial reporting.
Excellent analytical, problem-solving, and organizational abilities.
Effective communication and interpersonal skills, with the ability to work with diverse teams and partners.
Bachelor’s degree in Business Administration, Operations Management, or a related field; a postgraduate qualification is an advantage.
Prior experience in a senior operations or management role, preferably in a similar industry.
Demonstrated ability to work on-site in a fast-paced environment and adapt to changing business needs.

Work arrangement
No