QUALITY ANALYST L2

Job description:
Job Description
Role Purpose
The purpose o central quality analyst role is to conduct quality audits and perform analytics in different areas as defined by central quality team, supporting the project teams in ensuring higher client satisfaction
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Do
1. Conduct process quality audits as per plan
Conduct various process audits as per guidelines and SPO s defined in QMS
Prepare findings from the report and share it with the account/ project leadership on daily/ weekly/ monthly, as required
Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA)
Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes
2. Conduct analysis, report generation and process compliance in different areas like metrics office, CAG, Process Definition
Ensure processes to be followed in Wipro in terms of all quality norms in the areas of project management and highlight potential risks
Provide insights and process guidance to the projects as per the need
Prepare timely dashboards, reports, insights and share with the central quality and delivery teams to ensure minimum client escalation
From time to time highlight any critical escalations where the central quality team s intervention is required in any BU project team
Automate the report generations etc to ensure minimization of non-value added tasks, ensuring maximum utilization of existing platforms and their increased adoption
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Deliver
No.Performance ParameterMeasure1.Quality Standards
Timely generation of reports, dashboards, insights to the respective team
Accuracy of the data
Feedback from the project teams on the insights
Quality of insights shared with the team
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Mandatory Skills: Quality Assurance
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Experience: 5-8 Years
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Work arrangement
No