Operations Customer Expert (English Speaker)

Job Title: Operations Customer Expert
Location: Lisbon, Portugal
Work Model: On-site
About The Role
We are looking for an Operations Customer Expert to join our team in Lisbon. In this role, you will be a key point of contact for customers, ensuring smooth operations, delivering excellent service, and contributing to a positive customer experience. You will handle customer inquiries, resolve issues efficiently, and support internal processes while maintaining the highest standards of professionalism and care.
Key Responsibilities
Manage customer interactions with professionalism and empathy
Resolve operational and service-related inquiries efficiently
De-escalate challenging situations while protecting the customer relationship
Handle sensitive customer and company information with strict confidentiality
Collaborate closely with team members to ensure seamless operations
Continuously learn and adapt to new processes, tools, and products
Requirements
Exceptional verbal and written English communication skills (C1 minimum)
Empathic and helpful attitude
Strong team player
Soft skills for de-escalating situations when needed
Ability to handle sensitive information responsibly
Fast learner with a proactive mindset
How To Apply
Apply now or send your CV directly via email to: ali.darwish@cbtalents.org

Work arrangement
Yes