Customer Support Agent – International Voice Process( For freshers- Entry level) Chandigarh Location only

eClerx Services Limited | Chandigarh | Work From Office
📍 LOCATION: CHANDIGARH
Work Mode: 100% Work From Office
Employment Type: Full-time
Process: US Voice Process
⚠️ IMPORTANT LOCATION ELIGIBILITY
We are hiring candidates who are currently residing in Chandigarh, Mohali, Panchkula, Zirakpur, or nearby Tricity areas and can commute to our Chandigarh office.
Please apply only if you are already based in or around Chandigarh.
❌ Candidates currently residing in distant cities or states will not be considered for this opening, even if they are willing to relocate to Chandigarh.
❌ This is not a Work From Home or Hybrid position.
About the Role
eClerx Services Limited is hiring Customer Support Agents / Voice Analysts for our US Voice Process in Chandigarh.
The role involves handling inbound calls from US customers, understanding their requirements, resolving queries, providing appropriate solutions, and identifying relevant opportunities for sales and upselling.
The position requires employees to work from the Chandigarh office and be comfortable with rotational US shifts.
Key Responsibilities
Handle inbound calls from US customers
Understand customer queries and provide appropriate resolutions
Deliver a professional and positive customer experience
Identify opportunities for sales and upselling
Accurately document customer interactions in CRM systems
Meet defined quality, productivity, and performance targets
Follow process guidelines and maintain service quality
Eligibility
Bachelor's degree in any discipline is mandatory
Freshers and experienced candidates are welcome
Excellent verbal and written English communication skills
Comfortable handling international customers
Willing to work in rotational US shifts
Comfortable working 100% from office
Currently residing in Chandigarh, Mohali, Panchkula, Zirakpur, or nearby areas
Able to commute to the Chandigarh office
💰 Compensation
In-hand Salary: ₹20,100 – ₹23,100 per month
Night Shift Allowance: ₹3,000 per month
Performance Incentives: ₹3,000 – ₹7,000 per month after successful completion of probation
Potential Earnings: Up to ₹30,000 per month
Other applicable benefits as per company policy
📍 Work Location
Chandigarh | 100% Work From Office
Eligible candidate locations:
Chandigarh | Mohali | Panchkula | Zirakpur | Nearby Tricity Areas
Before You Apply
Please apply only if:
✔ You are currently residing in or around Chandigarh
✔ You can commute to the Chandigarh office
✔ You are comfortable with 100% Work From Office
✔ You are comfortable working rotational US shifts
✔ You hold a Bachelor's degree

Candidates from distant locations who require relocation are not being considered for this opening.
If you meet the above criteria and are looking for an opportunity in an international customer support environment, we encourage you to apply.

Work arrangement
No