Agency Operations Manager

APPLY using this link:
https://emfhr.netlify.app/f/3e382e66-2517-8156-af0d-e15389a6e69f?role=1e582e66-2517-816d-83ee-e4e3a4af1c9d
ABOUT THE ROLE
We're looking for an Operations Manager to be the day-to-day operator of a fast-growing, remote-first company. You'll own the performance of every department that reports to you - Client Success, Sales, Marketing & Creative, and Hiring - running the weekly meeting rhythm, holding department heads accountable to their numbers, and catching problems before they become fires.
Right now, daily operations pull time and focus away from the founder's highest-leverage work. This role exists to change that: you'll step in as the clear operator the departments answer to, freeing the founder to focus on strategy and growth - while you build the operating muscle that lets the business scale without a single person as the bottleneck.
WHAT WE OFFER
Full-time, remote position (8 hours a day, 5 days a week)
Real ownership: you'll be the primary operator of the business, not a report-and-wait manager
Direct line to the founder/CEO, with growing autonomy over time - after your first 90 days, you'll run performance management, hiring approvals, and escalations with full authority
A genuine path to running the business end-to-end as it scales
USD $5,000–$8,000 per month, based on experience - with compensation growing as your role and the business grow
WHAT YOU'LL DO
Run the operating rhythm: chair the weekly management meeting with department heads, lead a recurring quarterly initiative workshop, and run monthly KPI calls with each department head - owning the agenda, the follow-ups, and the accountability
Own the business's revenue and revenue-per-employee numbers: track both weekly, diagnose what's moving them, and drive departments to improve them
Hold Client Success, Sales, Marketing & Creative, and Hiring accountable to their KPIs - spotting underperformance early and acting before it compounds
Personally train and onboard every new department head so they understand the system, their KPIs, and the standard expected of them from day one
Approve new hires requested by department managers, making sure every hire is justified against the numbers
Own escalations and protect the founder's time - escalating freely in your first 90 days while you learn the business, then handling everything short of what materially affects the business yourself
Run performance management across all reporting departments: reviews, improvement plans, and firing decisions, with full authority after your first 90 days
Work closely with finance on operational and cost decisions
APPLY using this link:
https://emfhr.netlify.app/f/3e382e66-2517-8156-af0d-e15389a6e69f?role=1e582e66-2517-816d-83ee-e4e3a4af1c9d
WHAT YOU'LL BE MEASURED ON
Revenue: total revenue generated by the business
Revenue per employee: whether growth is coming from better operations, not just more headcount
Targets are set and reviewed quarterly.
WHO WE'RE LOOKING FOR
3+ years as an Operations Manager in a similar or adjacent niche - such as a social media marketing agency, marketing agency, or creator platform management business
Direct management experience with 4+ reports
Strong process design, SOP writing, and KPI dashboard/reporting skills
Strong people management, conflict resolution, and cross-functional communication skills
A self-starter who runs their lane without being chased, takes full ownership with no excuses, and manages through department heads rather than doing the work themselves
Someone driven by real ownership - who wants to grow into eventually taking day-to-day running of the business off the founder's plate

Work arrangement
Yes