Operations Manager

Company Description ResearchVia is a growing organization focused on delivering high-quality research and data-driven solutions for clients across diverse sectors. The company values accuracy, integrity, and innovation, and works closely with partners to understand their needs and provide actionable insights. Team members at ResearchVia collaborate across functions to improve processes and outcomes for clients and internal stakeholders. The organization encourages continuous learning, professional growth, and a culture of respect and inclusion. ResearchVia is committed to building efficient operational systems that support its research and service goals.
Role Description The Operations Manager at ResearchVia will oversee day-to-day operational activities to ensure that workflows, processes, and resources are managed efficiently. This full-time, on-site role based in Dewas includes coordinating teams, monitoring performance metrics, managing schedules, and ensuring that projects are completed on time and within budget. The Operations Manager will implement and refine standard operating procedures, identify process improvements, and resolve operational issues to maintain smooth functioning of the facility. This role will also involve collaborating with leadership on planning, reporting, and compliance, as well as supporting hiring, training, and performance management for operations staff. The Operations Manager will work closely with cross-functional teams to ensure alignment between operations, research activities, and client deliverables.
Qualifications
Strong operations management skills, including planning, organizing, and overseeing daily workflows.
Experience with process improvement, resource allocation, and performance monitoring in a fast-paced environment.
Ability to lead teams, delegate effectively, and support staff development through coaching and feedback.
Proficiency with basic business tools and software (e.g., spreadsheets, project management systems, communication platforms).
Excellent analytical, problem-solving, and decision-making abilities, with attention to detail and quality.
Clear written and verbal communication skills, with the ability to collaborate across departments and levels.
Bachelor’s degree in business, operations management, industrial engineering, or a related field; equivalent experience may be considered.
Prior experience in an operations or facility management role; experience in research or service-based organizations is an advantage.
Demonstrated ability to work on-site in Dewas and manage responsibilities independently with accountability.

Work arrangement
No