GENERAL MANAGER – SALES & OPERATIONS | GENERAL TRADE | MODERN TRADE | EXPORT SALES

Company Description Metro Cash & Carry India Private Limited is a leading wholesale and retail company serving business customers across general trade, modern trade, and institutional segments. The organization focuses on providing a wide range of quality products, competitive pricing, and efficient supply chain solutions to support partners in growing their businesses. With a strong presence in major markets, Metro Cash & Carry emphasizes customer-centric services, operational excellence, and sustainable business practices. Team members benefit from a performance-driven culture, opportunities to take ownership, and exposure to diverse commercial and operational challenges.
Role Description The GENERAL MANAGER – SALES & OPERATIONS | GENERAL TRADE | MODERN TRADE | EXPORT SALES role is a full-time, on-site position based in the Mumbai Metropolitan Region. The role involves leading sales and operations across general trade, modern trade, and export channels, ensuring achievement of revenue, margin, and market share targets. Daily responsibilities include designing and executing sales strategies, overseeing key account management, monitoring store and field operations, and driving customer satisfaction through consistent service standards. The General Manager will analyze performance metrics, manage budgets, optimize inventory and supply chain processes, and coordinate with cross-functional teams such as finance, marketing, and procurement. The position also requires mentoring and developing teams, implementing best practices, and supporting business expansion initiatives in line with company goals.
Qualifications
Strong Sales and Sales Operations skills, with experience driving revenue growth and managing multi-channel sales environments.
Proficiency in Operations Management, including store/branch operations, supply chain coordination, and process optimization.
Demonstrated focus on Customer Satisfaction and Customer Service, with the ability to build long-term relationships and improve service quality.
Proven leadership experience in general trade, modern trade, and/or export sales, preferably within retail, FMCG, or wholesale sectors.
Ability to interpret data, use sales and operations KPIs, and make evidence-based decisions.
Excellent communication, negotiation, stakeholder management, and team development capabilities.
Bachelor’s degree in Business, Management, Commerce, or a related field; an MBA or equivalent postgraduate qualification is an advantage.
Willingness to work on-site in the Mumbai Metropolitan Region and travel within assigned territories as required.

Work arrangement
No