Reservations Specialist

Reservation Sales Agent
We are seeking a motivated and customer-focused Reservation Sales Agent to assist customers with reservation inquiries, provide accurate information, and deliver a professional experience from initial contact through confirmation.
The ideal candidate is confident communicating with customers, comfortable working in a sales-focused environment, and able to manage multiple requests while maintaining a high level of accuracy and service.
Key Responsibilities
Respond to customer inquiries via phone, email, and messaging platforms.
Assist customers with reservation options, availability, pricing, and general information.
Guide customers through the reservation process and provide clear, accurate details.
Identify customer needs and recommend suitable options.
Follow up with prospective customers and existing inquiries when necessary.
Maintain accurate customer and reservation records.
Process changes, updates, and cancellations according to company procedures.
Provide professional support and resolve customer concerns in a timely manner.
Meet established service, response-time, and sales goals.
Maintain confidentiality and handle customer information responsibly.
Work independently while communicating effectively with management and team members.
Qualifications
Strong written and verbal communication skills.
Excellent customer service and interpersonal skills.
Comfortable communicating with customers in a sales environment.
Strong attention to detail and organizational skills.
Ability to manage multiple inquiries and priorities.
Basic computer skills and ability to learn new online systems.
Reliable internet connection and suitable remote workspace, if applicable.
Previous experience in customer service, reservations, sales, hospitality, or a related field is preferred but not required.
Ability to remain professional, patient, and solution-focused when assisting customers.
Preferred Skills
Customer relationship management.
Sales and lead follow-up.
Problem-solving.
Time management.
Data entry and record keeping.
Professional email and telephone communication.
We are looking for someone who is dependable, organized, eager to learn, and committed to providing customers with a positive and professional experience.
Employment Type: Part-Time
Work Arrangement: Remote

Work arrangement
Yes