Guest Service Associate, Housekeeping

Company Description The Fern Residency Godhra, Series by Marriott, is a contemporary hotel committed to delivering comfortable stays and attentive service to guests. The property focuses on a welcoming atmosphere, efficient operations, and consistent hospitality standards. Team members are encouraged to provide thoughtful, guest-centered service and maintain high levels of cleanliness and safety. The hotel offers opportunities to learn, grow, and build a career in the hospitality industry. Working here means being part of a professional team that values reliability, respect, and collaboration.
Role Description The Guest Service Associate, Housekeeping is a full-time, on-site role based at The Fern Residency Godhra, Series by Marriott in Godhra. This role is responsible for maintaining clean, safe, and well-presented guest rooms and public areas, following hotel standards and procedures. Daily tasks include cleaning and servicing rooms, replenishing amenities, reporting maintenance issues, and ensuring linen and supplies are properly stocked. The Guest Service Associate will interact with guests courteously, respond to requests, and coordinate with the front desk and other departments to support smooth operations. The role also involves adhering to health, safety, and hygiene protocols and supporting special cleaning projects as needed.
Qualifications
Strong Guest Services and Guest Service skills, with a focus on creating positive guest experiences.
Customer Service skills to respond promptly and politely to guest requests and concerns.
Basic Reservations and front-of-house coordination skills to support the guest journey when required.
Clear and professional Communication skills for interacting with guests and team members.
Previous experience in housekeeping or hospitality operations is preferred.
Ability to follow cleaning procedures, safety guidelines, and quality standards consistently.
Physical ability to perform housekeeping tasks, including standing, lifting, and moving equipment.
Attention to detail, reliability, and the ability to work shifts, weekends, and holidays as needed.

Work arrangement
No