Customer Service Representative

Company Description DEADBEAR is a growing organization focused on delivering distinctive products and services with an emphasis on quality and customer experience. The company values clear communication, reliability, and a collaborative approach to problem-solving. Team members are encouraged to bring forward ideas that improve service delivery and support long-term customer relationships. DEADBEAR offers opportunities for professional development and aims to create an inclusive, respectful workplace. Joining the company means contributing to a culture that prioritizes customers and supports employees in doing their best work.
Role Description The Customer Service Representative role at DEADBEAR is a full-time, on-site position based in Delhi, India. In this role, the representative responds to customer inquiries via phone, email, chat, and in person, providing accurate information about products, services, and policies. Daily tasks include resolving issues, processing orders or service requests, documenting interactions in internal systems, and following up to ensure customer satisfaction. The role also involves collaborating with internal teams to escalate complex concerns, identifying recurring problems, and suggesting improvements to enhance the overall customer experience. Representatives are expected to maintain professional communication, adhere to service standards, and support a positive, customer-focused environment.
Qualifications
Demonstrated experience in customer-facing roles, including Customer Service Representatives work and Customer Support activities.
Ability to maintain high levels of Customer Satisfaction and deliver consistent Customer Service in a fast-paced environment.
Skill in managing overall Customer Experience, with a focus on empathy, active listening, and solution-oriented communication.
Strong verbal and written communication skills, with proficiency in English; additional local language skills are an advantage.
Basic computer literacy and familiarity with customer service software or CRM tools.
Ability to work on-site in Delhi, India, with reliable attendance and time management.
Proven problem-solving skills, attention to detail, and the ability to handle multiple inquiries simultaneously.
Prior experience in retail, hospitality, or service industries is beneficial; a high school diploma or equivalent is typically required.

Work arrangement
No