Airline ticketing executive

Company Description K2 Holidays is a growing travel and tourism company that specializes in providing customized holiday packages and reliable ticketing services for domestic and international destinations. The organization focuses on delivering efficient, customer-friendly travel solutions that cover flights, accommodations, and itineraries tailored to traveler preferences. K2 Holidays values professionalism, accurate service delivery, and responsive support to ensure smooth travel experiences. Team members work in a collaborative environment where attention to detail and customer satisfaction are central. The company is expanding its presence and is looking for dedicated professionals to strengthen its operations in Mumbai.
Role Description The Airline Ticketing Executive is a full-time, on-site role based in Mumbai, responsible for managing day-to-day flight booking and reservation activities on gds only , mainly galileo . This role involves handling inquiries, providing fare quotations,, and coordinating with airlines and consolidators. The executive will maintain accurate records of bookings, verify travel documents, and ensure compliance with airline policies and company procedures. Daily tasks include responding to customers via phone, email, and in person, resolving booking-related issues, and suggesting suitable flight options based on client needs and budgets. The role also includes monitoring schedules, managing PNRs, and supporting the broader travel operations team to deliver timely and reliable service.
Qualifications
Experience in airline ticketing or travel operations, including familiarity with common booking workflows and reservation processes.
Knowledge of global distribution systems (GDS) such as Amadeus, Galileo, or Sabre, and the ability to manage PNRs, fare rules, and ticket issuance.
Strong customer service and communication skills, with the ability to handle queries, explain fare structures, and resolve issues professionally.
Attention to detail and organizational skills to manage multiple bookings, maintain accurate records, and meet deadlines.
Basic numerical and analytical skills for fare comparison, cost calculation, and refund processing.
Ability to work on-site in Mumbai, collaborate effectively with colleagues, and adapt to fast-paced operational requirements.
Prior experience in a travel agency or airline environment is preferred; a diploma or certification in travel and tourism is an advantage.
Proficiency in standard office and email applications; comfort with learning new ticketing and CRM tools.

Work arrangement
No