Service Desk Saturday Online Drive

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.
What we are looking for
Role: Service Desk
Experience Range: 3 to 6 Years
Location: Chennai
Interview Date: Saturday Online
Must Have:
Technical and system expertise: Networking, Active Directory, DNS
Proven customer support experience via phone, remote tools, and ticketing systems
Excellent analytical, communication, written, verbal, and presentation skills
Strong problem-solving and troubleshooting abilities; able to diagnose and resolve L1/L2 issues
Time management, teamwork, and collaboration across cross-functional teams
Ability to identify/diagnose issues, categorize/record queries, and advise users on appropriate actions
Ownership to monitor issues start-to-resolution and escalate per matrix
Grooming team members to influence upskilling and productivity
Well organized, able to multi-task with minimum supervision and quick learning skills
Strong interpersonal and negotiation skills to collaborate with infra/network/app teams
Good to Have:
Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues
Essential:
Achieve SLAs/OLAs; govern KPIs (FCR, MTTR, AHT, backlog hygiene, CSAT).
Ability to Lead
Ability to upskill and track learning progress of team
Ability to attend / present weekly, monthly reports to clients
Coach, mentor, schedule/workforce management; performance reviews and skill uplift.
Minimum Qualification:
15 years of full-time education
Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

Work arrangement
No