Customer Service Representative

Company Description JEC Adiuvo India Pvt Ltd is a growing organization focused on delivering reliable, high-quality support services to clients across diverse industries. Based in the Bangalore Urban district, the company emphasizes efficient operations, strong customer relationships, and consistent service standards. Team members work in a collaborative environment with opportunities to learn, contribute ideas, and develop professionally. JEC Adiuvo values integrity, accountability, and a solution-oriented mindset in its workforce. The company is committed to creating a respectful, inclusive workplace where performance and initiative are recognized.
Role Description This is a full-time hybrid role for a Customer Service Representative, based in the Bangalore Urban district with some work-from-home flexibility. The Customer Service Representative will respond to customer inquiries via phone, email, and chat, providing accurate information and timely resolutions. Daily responsibilities include handling tickets, troubleshooting basic issues, documenting interactions in the CRM system, and following up to ensure customer satisfaction. The role involves coordinating with internal teams to escalate complex problems, tracking service requests, and maintaining service-level agreements. The representative will also gather customer feedback, suggest process improvements, and consistently promote a positive customer experience.
Qualifications
Ability to deliver strong Customer Service, Customer Support, and maintain high Customer Satisfaction.
Skills in enhancing Customer Experience and working effectively in Customer Service Representative roles.
Excellent verbal and written communication skills in English.
Strong problem-solving, active listening, and conflict-resolution abilities.
Comfort with using CRM tools, ticketing systems, and basic office software.
Ability to work in a hybrid setup in Bangalore Urban district, manage time effectively, and handle multiple inquiries.
Prior experience in customer-facing roles in BPO, contact center, or service environments is preferred UK Market.
Minimum of a high school diploma; a bachelor’s degree in any discipline is an added benefit.

Work arrangement
Hybrid