Technical Support Developer - Singapore

Description
Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.
Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.
We are looking for a Technical Support Developer to join our growing Customer Success team in Singapore. You will serve as a technical bridge between our Tier 1/2 Support Engineers and R&D teams, diagnosing and resolving complex, development-level issues in customer environments. In this role, you’ll design debugging utilities, improve support workflows through automation, and occasionally provide hands-on support for Level 1 and Level 2 tickets to strengthen the broader team.
Responsibilities
Diagnose and resolve complex, development-level technical escalations that require deep product knowledge, code inspection, and specialized fixes
Act as the primary technical liaison between Tier 1/2 Support Engineers and Product Development teams, accelerating bug fixes, patches, and feature improvements
Design, build, and maintain advanced debugging scripts, automation utilities, and diagnostic tools to streamline support workflows
Lead scheduled off-hours technical engagements, including planned software upgrades, critical system migrations, and high-priority maintenance windows
Lead post-incident root cause analysis (RCA) for critical customer issues and recommend long-term product fixes to prevent recurrence
Create detailed technical documentation, troubleshooting guides, and post-mortem write-ups to strengthen the internal knowledge base
Develop and deliver technical training programs to upskill Tier 1 and Tier 2 Support Engineers on product architecture and advanced debugging techniques
Provide Tier 1/2 support coverage on an as-needed basis during peak volumes, complex edge cases, or coverage gaps
Requirements
5+ years in technical support, solutions engineering, or similar roles bridging support and engineering organizations
Advanced debugging proficiency (log/trace analysis, packet inspection, TCP/IP, performance metrics) and strong development experience in JavaScript, Python, Node.js, Go, or React
Deep understanding of enterprise IAM systems, Active Directory, MFA, and authentication protocols (SAML, OAuth, OIDC, Kerberos, NTLM)
Hands-on knowledge of Linux, Windows, and cloud platforms (Azure, AWS, GCP); strong grasp of network protocols and API integration troubleshooting across diverse architectures
Hands-on use of AI coding and reasoning tools (Claude, ChatGPT, Copilot, Cursor, and similar) in real production work – using them to ship faster and to higher quality, not just to experiment
Exceptional English communication skills; ability to articulate technical details to both technical and non-technical stakeholders
Willingness to work rotating shifts and participate in after-hours critical calls, maintenance windows, and system upgrades; Bachelor’s degree in Computer Science, Software Engineering, Cybersecurity, or equivalent experience - a plus
Willingness to travel up to 10% of the time
This is a hybrid role based in Singapore.

Work arrangement
Yes