Senior Operations Manager

Company Description ROI – Return On Ideas is a new-age marketing company with a pan-India presence, specializing in ATL and BTL brand activations and branding solutions tailored to specific brand requirements. The team brings together professionals from diverse backgrounds, known for fresh and ground-breaking ideas that convert concepts into impactful audience engagement. ROI focuses on helping brands communicate directly with their target audience in ways that drive business viability, value, and measurable impact. From concept to execution, the company delivers strategies that maximize brand impressions, lead generation, and target group acquisition. True to its philosophy, ROI is committed to ensuring a strong return on ideas and, ultimately, a strong return on investment for clients.
Role Description The Senior Operations Manager is a full-time, on-site role based in New Delhi and is responsible for end-to-end operational management of brand activations and marketing campaigns. This position oversees planning, resource allocation, and execution of projects, ensuring campaigns are delivered on time, within budget, and aligned with client objectives. The role includes managing cross-functional teams, coordinating with clients and vendors, and monitoring operational performance through relevant metrics and reporting. The Senior Operations Manager will also refine processes, implement best practices, and drive continuous improvement across workflows to support scalable growth. In addition, this role contributes to strategic decision-making, risk management, and operational governance to maintain high-quality delivery standards.
Qualifications
Strong experience in operations management, project planning, and process optimization within marketing, events, or brand activation environments.
Proficiency in stakeholder management, including client communication, vendor coordination, and cross-functional team leadership.
Demonstrated ability in budgeting, resource management, and performance tracking using relevant tools and reports.
Experience managing on-ground execution, logistics, and timelines for multi-location or large-scale campaigns.
Excellent analytical, problem-solving, and decision-making skills with a focus on operational efficiency and risk mitigation.
Clear and confident verbal and written communication skills, with the ability to present updates and recommendations to senior leadership and clients.
Ability to mentor and develop team members, foster collaboration, and build a high-performance culture.
Bachelor’s degree in Business, Marketing, Operations, or a related field; advanced degree or specialized certifications in operations or project management are an advantage.
Comfort working in a fast-paced, deadline-driven environment and adapting to evolving client and market needs.
Prior experience in ATL/BTL activations, experiential marketing, or brand management within a pan-India context is highly beneficial.

Work arrangement
No