Customer Success Manager

📍 Location: Hybrid (Israel)
🕒 Full-time | Sunday–Thursday, 08:00–17:00 (break 13:00–14:00)
About Profitzon
Profitzon is Israel’s leading company helping individuals become successful Amazon business owners — without needing prior experience or time investment.
We build, operate, and scale Amazon FBA stores end-to-end for hundreds of clients in Israel.
Now we’re looking for a Customer Success Manager — someone with heart, leadership, and precision — to join our growing team and become the voice and face of Profitzon for our clients.
About the Role
The Customer Success Manager is responsible for the entire client relationship — from the first introduction call to achieving commercial success on Amazon.
This is a key position in the company, designed to maximize each client’s return on investment and lead them to real results.
“A Customer Success Manager is not just a companion.They are responsible for success. For livelihood. For trust.For a service experience that leaves a lasting impression.”
What You’ll Do
💬 Initiate first contact with new clients and coordinate their introduction call.
📞 Manage all ongoing client communication (WhatsApp, phone calls, Zoom).
📊 Oversee client progress across all business stages — LLC setup, Payoneer, Amazon account, shipments, and sales.
🗂️ Document every action daily in Monday.com (using a fixed subitem + thread format).
🔄 Proactively update clients weekly, bi-weekly, or monthly with clear status reports.
🤝 Maintain high satisfaction, encourage upsells, and prevent disappointment.
🚨 Identify issues and “raise flags” to internal teams (Customer Service, Retention, Management).
Sales and upsales of existing clients to help them grow with us (Sales skills - must!)
What You Bring💡 Exceptional interpersonal and communication skills (Hebrew & English).
💪 Strong emotional leadership – empathy, drive, and accountability.
⚙️ Full command of Monday.com, CRM tools, Profitzon Panel, and Amazon Seller Central.
⏱️ High-level time management and adherence to company procedures.
🧭 Independence and ownership — you’re the commander on the ground for your clients.
Your Authority
Full management of assigned clients — operationally and strategically.
Authority to make day-to-day service and communication decisions.
Responsibility for enforcing process and pace when clients are unresponsive or deviate from the plan.
Your Success Will Be Measured By
% of active and satisfied clients.
% of clients successfully completing key stages (LLC, Payoneer, Amazon Store).
% of clients expanding their activity with Profitzon.
Client satisfaction (NPS, surveys, direct feedback).
Quality and consistency of documentation.
Bottom LineThe Customer Success Manager is the voice, heart, and face of Profitzon.
They turn complex systems into personal experiences — maintaining connection, trust, and momentum.
“When your manager is your partner – you invest. When you’re just a number – you disappear."

Work arrangement
Yes