Head of Customer Operations & Credit Control

Location: Karol Bagh, Delhi | Industry: Mobile Accessories
We are looking for an experienced operations leader to manage our customer-facing operations team and take ownership of day-to-day decisions.
Our team handles payment follow-ups, order entry and verification, dispatch coordination, and replacement claims. The person in this role will supervise these functions, resolve issues the team cannot close, and make sure customers receive timely, consistent answers.
Key responsibilities
* Lead the payment, order processing, dispatch coordination, and replacement teams.
* Resolve customer payment disputes, order discrepancies, delayed dispatches, and replacement issues.
* Review customer payment history and outstanding balances; recommend appropriate credit limits and payment terms.
* Decide whether orders can proceed to dispatch within approved company policies and authority limits.
* Investigate recurring problems, identify their root causes, and put practical fixes in place.
* Maintain clear customer records and provide management with regular reports on outstanding payments, blocked orders, dispatch delays, and unresolved cases.
* Coach the team, set priorities, and ensure issues are resolved without unnecessary escalation to the owners.
What we’re looking for
* Proven experience leading customer operations, order-to-cash, accounts receivable, credit control, or distributor operations.
* Sound judgment in handling difficult customers and balancing sales, payment risk, and service.
* Strong Excel and reporting skills, with the ability to analyse customer accounts and explain decisions clearly.
* A hands-on leader who takes ownership, follows through, and can make decisions independently within agreed limits.
* Experience in mobile accessories, consumer electronics, distribution, or a similar trading business would be an advantage.
This is a leadership role with real responsibility. We are looking for someone who can understand a problem, reach the right decision, and guide the team through to resolution.
To apply: Please send your CV through LinkedIn with your current CTC, expected CTC, notice period, and a brief example of a customer payment or operations issue you personally resolved.

Work arrangement
No