Hotel General Manager

Company Description Nikhara Resort is a hospitality destination in India focused on providing comfortable stays, quality service, and memorable guest experiences. The resort offers a range of amenities designed for leisure and business travelers, with an emphasis on clean, well-maintained facilities and attentive staff. Nikhara Resort aims to deliver consistent service standards while adapting to the needs of diverse guests. The resort values professionalism, integrity, and efficiency in its operations to ensure long-term growth and guest satisfaction.
Role Description The Hotel General Manager at Nikhara Resort is a full-time, on-site role based in India, responsible for overseeing all daily hotel operations. This includes managing staff across departments, coordinating front office, housekeeping, food and beverage, and maintenance activities, and ensuring consistent, high-quality guest service. The General Manager monitors occupancy, revenue, and expenses, manages budgets, and implements business strategies to increase profitability. The role involves supervising vendor relationships, ensuring compliance with safety and regulatory standards, and maintaining the resort’s brand and service guidelines. The General Manager also handles guest feedback and escalations, supports staff training and development, and works closely with ownership to set and achieve operational and financial goals.
Qualifications
Strong General Management and Business Management skills to oversee hotel operations and drive performance.
Excellent Customer Service capabilities to manage guest relations, resolve issues, and uphold service standards.
Solid Budgeting experience to plan, monitor, and control costs, revenue, and financial targets.
Knowledge of Food & Beverage operations to supervise restaurant, bar, and banquet services effectively.
Previous experience in hotel or resort management, preferably in India or similar markets.
Ability to lead diverse teams, delegate tasks, and coach staff for continuous improvement.
Strong communication, problem-solving, and organizational skills.
Relevant degree or diploma in Hospitality Management, Business Administration, or a related field preferred.

Work arrangement
No