Customer Account Manager

Company Description EAI Systems is a technology consulting and digital transformation company founded in the UK in 2006, serving complex enterprise clients across sectors. The organization specializes in world-class low-code and integration platforms such as Pega and MuleSoft, enabling businesses to modernize and scale efficiently. In the era of AI, EAI Systems focuses on building Agentic AI systems rather than standalone tools, helping enterprises move toward operational autonomy. With a global presence in the UK, USA, India, Dubai, and Saudi Arabia, the company offers cross-border delivery capacity, specialized talent, and strong architectural expertise. Team members join a growing, innovation-driven environment that values technical excellence and client success.
Role Description The Customer Account Manager is a full-time, remote role responsible for overseeing a portfolio of client accounts and ensuring long-term satisfaction and retention. Day-to-day responsibilities include managing customer communications, responding to inquiries, and coordinating with internal teams to resolve issues and improve service quality. The role involves monitoring account performance, analyzing customer data and feedback, and identifying upsell or cross-sell opportunities aligned with client needs. The Customer Account Manager will prepare reports, participate in review meetings, and proactively suggest improvements to processes, support, and product usage. Collaboration with sales, delivery, and technical teams is essential to maintain strong client relationships and support successful digital transformation outcomes.
Qualifications
Demonstrated account management skills, including ownership of customer portfolios and relationship-building.
Strong focus on customer satisfaction and customer support, with a track record of resolving issues effectively.
Solid analytical skills to interpret customer data, identify trends, and recommend actionable improvements.
Excellent communication skills, including clear written and verbal interaction with clients and internal stakeholders.
Experience working in technology consulting, SaaS, or digital transformation environments is beneficial.
Ability to work independently in a remote setting, manage priorities, and meet deadlines across multiple accounts.
Familiarity with CRM tools and basic project coordination practices is an advantage.
Bachelor’s degree in Business, IT, or a related field, or equivalent professional experience.

Work arrangement
Yes