E COMMERE MANAGER

Company Description Starry Eyed Media Pvt. Ltd. is a growing media and commerce organization focused on delivering engaging products and experiences to a diverse customer base. The company blends creative media solutions with modern retail and e-commerce practices to build a strong brand presence. Team members collaborate across functions to drive customer satisfaction and sustainable business growth. Starry Eyed Media values innovation, accountability, and a professional work environment where individuals can develop their skills and advance their careers.
Role Description The E-Commerce Manager is a full-time, on-site role based in Gwalior. This position is responsible for overseeing daily online store operations, including product listings, pricing, inventory coordination, and order processing. The E-Commerce Manager will monitor website performance, track sales metrics, and implement strategies to improve conversion, customer experience, and retention. The role involves coordinating with marketing, operations, and customer service teams to ensure consistent branding and smooth end-to-end customer journeys. The E-Commerce Manager will also handle escalated customer issues, optimize store processes, and identify opportunities for revenue growth and operational efficiency.
Qualifications
Strong Communication skills to coordinate with internal teams, vendors, and customers.
Operations Management experience to oversee daily e-commerce workflows, inventory alignment, and order fulfillment.
Store Management capabilities to manage online catalogs, product placement, pricing, and promotional activities.
Customer Service skills to handle inquiries, resolve issues, and provide timely support across channels.
Customer Experience focus to optimize user journeys, improve satisfaction, and support retention initiatives.
Experience with e-commerce platforms, order management systems, and basic analytics tools.
Ability to work on-site in Gwalior and manage multiple tasks with attention to detail.
Bachelor’s degree in Business, Marketing, Retail Management, or a related field preferred.
Prior experience in e-commerce, retail, or digital business management is an advantage.

Work arrangement
No