centre manager

RARY FOOTCARE & WELLNESS
JOB DESCRIPTION – SALON MANAGER / CENTRE MANAGER
Location
Ahmedabad, Gujarat
Department
Centre Operations / Customer Experience
Employment
Full-Time
Open Positions
4
Reporting To
Centre / Operations Manager
About Rary
Rary Footcare & Wellness is a growing spa, salon and wellness brand focused on creating a thoughtful, premium and welcoming experience for every customer. As we expand across multiple centres, we are looking for Salon Managers / Centre Managers who can take ownership of the front desk, customer relationships, sales and day-to-day customer experience.
Role Overview
The Salon Manager is the primary customer-facing point of contact at the centre. The role combines front-desk management, appointment coordination, customer relationship management, membership and package sales, feedback management, customer retention, records, reporting and coordination with the service team.
1. Front Desk Management
· Manage the centre front desk and customer reception.
· Welcome every customer warmly and professionally.
· Handle walk-ins and scheduled appointments.
· Manage appointments, rescheduling and cancellations.
· Ensure customers are attended to on time and the front desk remains organized.
· Handle customer queries about services, pricing, packages and memberships.
2. Appointment Management
· Take appointments through calls, WhatsApp and approved channels.
· Confirm appointments and follow up on upcoming bookings.
· Maintain accurate appointment records.
· Identify calendar gaps and improve centre utilization.
· Encourage customers to pre-book their next appointment.
3. Customer Relationship Management
· Build long-term relationships with Rary customers.
· Understand customer preferences and service history.
· Follow up with customers after services where required.
· Manage VIP and high-value customer relationships.
· Handle concerns professionally and escalate serious complaints.
4. Membership, Package & Retail Sales
· Actively promote memberships and service packages.
· Explain membership benefits, packages and relevant offers.
· Upsell and cross-sell appropriate services.
· Support retail/product sales wherever applicable.
· Drive repeat bookings, referrals and customer re-engagement.
· Work toward centre sales and conversion targets.
5. Customer Feedback & Experience
· Collect feedback after services and record it accurately.
· Identify recurring concerns and communicate them to management.
· Maintain records of positive feedback and testimonials.
· Follow up on unresolved customer concerns.
· Use feedback to improve the customer experience.
6. Customer Photos & Testimonials
· Request customer permission for photographs/videos where appropriate.
· Capture customer experience photographs according to Rary guidelines.
· Collect testimonials and maintain organized records.
· Coordinate approved customer content with the marketing team.
· Respect customer consent, privacy and confidentiality at all times.
7. Customer Database & Records
· Maintain accurate customer information and appointment history.
· Record memberships, packages, preferences and follow-ups.
· Maintain feedback and complaint records.
· Keep customer information confidential.
· Ensure daily records are updated.
8. Daily Reporting
· Maintain daily reports covering appointments, walk-ins and completed services.
· Track cancellations/no-shows, daily sales, memberships and packages.
· Record new vs. repeat customers and customer feedback.
· Report pending follow-ups, complaints and operational issues.
9. Centre Presentation & Coordination
· Maintain a clean, organized and professional front-of-house environment.
· Coordinate with therapists, salon/service staff, accounts and marketing teams.
· Communicate appointment schedules and special customer requirements.
· Identify service delays and ensure customers are not left unattended.
10. Complaint Handling
· Listen carefully and understand the concern before responding.
· Remain calm and professional.
· Resolve issues within approved company guidelines.
· Escalate matters requiring management intervention and document significant complaints.
Ideal Candidate
· Excellent communication and interpersonal skills.
· Confident, well-groomed and customer-focused.
· Comfortable with sales, memberships and package conversations.
· Strong relationship-building and follow-up skills.
· Organized and capable of handling multiple customers during peak hours.
· Comfortable with WhatsApp, basic digital tools and customer records.
· Proactive, responsible and comfortable in a fast-paced spa/salon environment.
Qualifications & Experience
· 2–5 years preferred in salon, spa, wellness, hospitality, premium retail, customer relationship management or front office.
· Experience in salon/spa/wellness operations is an advantage.
· Graduates and candidates with strong customer-facing experience may apply.
Key Skills
· Customer Relationship Management
· Front Desk Management
· Sales & Conversion
· Membership & Package Sales
· Appointment Management
· Customer Retention
· Hospitality
· Communication
· Upselling & Cross-selling
· Feedback Management
· Team Coordination
· Reporting
Performance Indicators
· Customer satisfaction and feedback.
· Appointment management and repeat bookings.
· Membership and package conversions.
· Centre sales contribution and customer retention.
· Follow-up discipline and quality of customer records.
· Complaint resolution and overall centre experience.
Working Hours
As per Rary centre roster and business requirements. The role may require working on weekends, public holidays and peak business hours.
Why Join Rary?
· Be part of a growing spa, salon and wellness brand.
· Opportunity to grow into Centre or Cluster Management.
· Customer-facing leadership role with performance-based growth opportunities.
· Work in a premium hospitality and wellness environment.
Appl

Work arrangement
No