Information Technology Support Specialist

Company Description ExternIT kft. is an information technology services company focused on providing reliable, scalable support solutions for businesses of various sizes. The organization specializes in remote IT assistance, ensuring clients receive timely technical help without location constraints. ExternIT kft. emphasizes practical, customer-oriented problem solving and clear communication. Team members are encouraged to work collaboratively, adopt new technologies, and maintain high service standards. The company offers opportunities to grow technical skills in a supportive, professional environment.
Role Description This full-time remote Information Technology Support Specialist role is responsible for providing end-user support and resolving technical issues through multiple channels, such as email, chat, and phone. Day-to-day tasks include diagnosing hardware and software problems, supporting desktop computers and peripherals, and assisting with operating system and application issues. The specialist will manage help desk tickets, document resolutions, and escalate complex problems when needed. The role also involves monitoring system performance, applying basic security and maintenance best practices, and guiding users with clear, step-by-step instructions. Collaboration with other IT team members to improve support processes and contribute to knowledge base articles is expected.
Qualifications
Candidates should possess strong Technical Support and Help Desk Support skills, with experience handling end-user inquiries and ticketing systems.
Candidates should possess solid Troubleshooting skills for diagnosing and resolving hardware, software, and network issues efficiently.
Candidates should possess hands-on experience with Desktop Computers, including installation, configuration, and maintenance of operating systems and applications.
Candidates should possess a good foundation in Information Technology concepts, including basic networking, security awareness, and common enterprise tools.
Candidates should possess clear written and verbal communication skills, with the ability to explain technical issues in an accessible way.
Candidates should possess strong organizational skills, attention to detail, and the ability to prioritize multiple tasks in a remote environment.
Relevant certifications (such as CompTIA A+, Network+, or similar) and prior experience in an IT support role are beneficial.
Comfort working independently, collaborating virtually with a distributed team, and maintaining a customer-focused mindset is expected.

Work arrangement
Yes