Ticket Office Assistant Manager - Winter 2026-27

The Assistant Ticket Manager supports the daily operations of the Mountain Sales department with a strong focus on delivering an exceptional guest experience and driving sales. This role works closely with the Ticket Office Manager to ensure seamless ticketing and sales transactions, efficient workflows, and consistent service across all guest touchpoints. The Assistant Ticket Manager also assists in training and coaching staff to meet performance goals and consistently deliver the high level of service expected at Aspen Snowmass. This position reports to the Ticket Office Manager.
The budgeted salary range for this position is $63,832 - $73,682. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus.
Applications for this position will be considered on a rolling basis.
Essential Job Functions / Key Job Responsibilities
Support daily operations of the Mountain Sales department to ensure a seamless, guest-focused sales experience
Lead and manage front-line staff, adjusting to business levels, delegating effectively, and providing coaching and performance feedback including seasonal evaluations and succession planning
Provide on-the-ground support for guest interactions, resolving complaints promptly and professionally
Assist with hiring, onboarding, scheduling, payroll, and communication for office staff
Train staff on sales techniques, product knowledge, guest service best practices, resort systems, and current events, while developing and maintaining up-to-date training materials
Promote and sell lift access products, activity tickets, lessons, rentals, and related services with a focus on upselling and maximizing revenue
Book private lessons and reservation-based products, ensuring smooth and accurate transactions
Maintain a clean, organized, and well-supplied office environment
Build strong relationships across departments to support collaboration and guest satisfaction
Other duties as assigned
Education & Experience Requirements
High school diploma or equivalent required; bachelor’s degree preferred
Minimum of 1 year of experience in a supervisory or leadership role within a guest service or sales environment required
Proven experience managing small teams, including hiring, training, scheduling, and performance management preferred
Proven track record of driving sales and delivering exceptional guest service preferred
Knowledge, Skills & Abilities
Proven experience handling cash transactions accurately and securely while maintaining a positive guest experience in a fast-paced environment
Advanced computer skills, including efficient typing and the ability to navigate multiple software platforms simultaneously to support smooth sales operations
Familiarity with Resort Technology Partners (RTP) software preferred to ensure efficient ticketing and maximize sales opportunities
Strong organizational and analytical skills with the ability to prioritize tasks and manage time effectively to enhance both operational efficiency and guest satisfaction
Demonstrated problem-solving abilities with a calm, solution-oriented approach to resolve guest concerns and sales challenges promptly
Ability to identify and capitalize on upselling and cross-selling opportunities to drive revenue while enhancing guest satisfaction
Excellent verbal and written communication skills to engage guests, collaborate with team members, and coordinate with other departments
Skills in motivating and guiding a team to consistently deliver exceptional service and meet or exceed sales goals
Flexibility and adaptability to respond effectively to changing business demands and guest needs in a seasonal, fast-paced environment
Multilingual abilities are a plus, improving communication and creating a welcoming environment for a diverse guest population

Employment type
Full-time

Work arrangement
No