Sales Specialist

Company Description ShqipTV is a media and entertainment company focused on delivering high-quality television and streaming content to diverse audiences. The organization emphasizes accessible, user-friendly services and aims to build long-term relationships with subscribers through reliable programming and support. ShqipTV values innovation in content delivery and strives to stay ahead of market trends in digital and satellite TV. Team members are encouraged to contribute ideas that improve customer experience and drive sustainable growth.
Role Description The Sales Specialist role at ShqipTV is a full-time remote position responsible for driving subscriber growth and revenue through consultative sales. On a day-to-day basis, the Sales Specialist engages with prospective and existing customers via phone, email, and online channels to present packages, explain features, and recommend suitable solutions. The role includes managing the full sales cycle from lead qualification to closing, maintaining accurate records in CRM systems, and following up on inquiries to maximize conversion. The Sales Specialist also collaborates with customer service and marketing teams to ensure a smooth onboarding experience, identifies upsell and cross-sell opportunities, and participates in regular training to stay informed about new products, promotions, and competitive offerings.
Qualifications
Candidates should possess strong Communication skills to engage clearly with customers and internal stakeholders across remote channels.
Candidates should possess solid Customer Service skills to address inquiries, resolve issues, and support a positive subscriber experience.
Candidates should possess proven Sales skills to manage pipelines, close deals, and achieve or exceed performance targets.
Candidates should possess Training and Sales Management skills to support continuous improvement, coach peers, and help optimize sales processes.
Candidates should also bring proficiency with CRM tools, basic digital literacy, goal-oriented work habits, and the ability to work independently in a remote environment.
Relevant experience in telecom, media, or subscription-based services is beneficial, and a background in business, marketing, or a related field is preferred.

Work arrangement
Yes