Technical Customer Support

Company Description RMV Workforce LLP is a forward-thinking consulting firm in India specializing in talent solutions across IT, Non-IT, and BPO domains. The organization focuses on helping businesses innovate, solve complex challenges, and transform their operations. Team members work in a collaborative and inclusive culture that values diversity, teamwork, and professional growth. RMV Workforce LLP offers opportunities for individuals to elevate their careers while contributing to impactful projects for a range of clients.
Role Description The Technical Customer Support role is a full-time, on-site position based in Gurugram. The role involves handling customer inquiries, providing technical assistance, and resolving product or service-related issues through phone, email, and chat. The Technical Customer Support professional will diagnose problems, perform step-by-step troubleshooting, and escalate complex issues when needed. Daily responsibilities include maintaining detailed records of interactions, monitoring ticket status, and ensuring timely resolution to support customer satisfaction. The role also requires collaboration with internal teams to share feedback, improve support processes, and contribute to knowledge base documentation.
Qualifications
Candidates should possess strong Customer Support and Customer Satisfaction skills, with a focus on clear communication and empathy.
Candidates should possess solid Technical Support and Troubleshooting skills to diagnose and resolve technical issues effectively.
Candidates should possess good Analytical Skills to interpret customer problems, identify patterns, and suggest improvements.
Excellent written and verbal communication skills in English and the ability to explain technical concepts in simple terms.
Proficiency with ticketing systems, CRM tools, and basic computer/network fundamentals.
Ability to work on-site in Gurugram, manage multiple cases, and prioritize tasks in a fast-paced environment.
Relevant experience in technical or customer support roles; experience in IT or BPO environments is an advantage.
Diploma or degree in Computer Science, Information Technology, Engineering, or a related field is preferred.

Work arrangement
No