Sr. Technical Account Manager - Enterprise, Amazon Leo

This is a Fully Remote Job
1. About Our Client:
The organization operates in the satellite broadband connectivity sector, focusing on delivering reliable, high-speed internet services to customers in areas lacking dependable access. It addresses the challenge of limited connectivity for households, businesses, schools, hospitals, and government agencies by deploying a low Earth orbit satellite network across North America, aiming to extend service to communities beyond existing network reach.
2. About the Opportunity:
The Sr. Technical Account Manager - Enterprise role within the Global Enterprise Services team supports the North American enterprise customer base by acting as the primary technical contact for large organizations deploying satellite connectivity. This position ensures customers successfully implement and maintain high standards for their satellite service, providing technical leadership and guidance to optimize service delivery and resolve complex issues.
3. Responsibilities:
Serve as the primary technical contact for enterprise customers post-launch, ensuring optimal service performance
Provide proactive technical guidance and conduct regular reviews to maintain service standards
Coordinate engineering support and drive technical optimization initiatives
Manage technical support processes for customer issues, ensuring timely resolution
Lead technical workshops and meetings to share best practices and support protocols
Develop and update customer-facing technical documentation and integration guides
Collaborate with Customer Delivery Managers to align technical operations with business goals
Identify and implement training and enablement initiatives to improve customer technical capabilities
Work with Customer Delivery Engineers on complex integration projects requiring custom solutions
Facilitate rapid problem-solving through coordination with internal engineering teams
4. Requirements:
Bachelor's degree in a STEM field or equivalent industry experience
Experience as a technical account manager, consultant, solutions architect, or similar role
Proven experience in customer-facing technology roles with executive relationship management
Ability to prioritize and deliver projects in fast-paced environments
Fluency in English (spoken and written)
Operational troubleshooting experience in two or more areas including networking, back-office integration, wireless telecommunications, cloud integration, or field support
U.S. citizenship or lawful admission status due to export control laws
Preferred:
Experience presenting to senior leadership
Experience in 24x7 operational or support environments
Skills in systems or network administration, cloud development, DevOps, or site reliability engineering
Background in satellite, telecommunications, or connectivity infrastructure in North America
Experience working with telecom operators or related sectors in a technical lead capacity
Knowledge of telecom backhaul, network architecture, or RF optimization
Additional language skills in French or Spanish
5. Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement:
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes