Vice President Operations

Role Description The Vice President Operations at LLP SAPSAN is a full-time, remote position responsible for overseeing day-to-day operational performance across the organization. This role leads cross-functional teams, ensures efficient processes, and drives continuous improvement to meet service, quality, and financial targets. The Vice President Operations will manage operational planning and execution, develop and implement strategies to optimize resource allocation, and maintain strong collaboration with internal and external stakeholders. The role includes monitoring key performance indicators, managing operational risk, supporting major projects and initiatives, and ensuring that customer commitments are met consistently. This position also contributes to long-term strategic direction, supports P&L goals, and builds a culture of accountability, transparency, and high performance.
Qualifications
Strong Operations Management experience with a track record of optimizing processes and leading cross-functional teams.
Demonstrated expertise in P&L Management, including budgeting, forecasting, and cost control to meet financial objectives.
Proven ability in Customer Service leadership, ensuring high-quality service delivery and effective issue resolution.
Experience in Strategic Planning, including setting operational priorities and aligning initiatives with organizational goals.
Solid Project Management skills, with the ability to plan, execute, and deliver complex initiatives on time and within scope.
Excellent analytical, problem-solving, and decision-making skills, with proficiency in using data and KPIs to guide actions.
Strong communication and interpersonal skills, with the ability to influence and collaborate at all levels in a remote environment.
Previous leadership experience in operations or related fields; experience in similar industries or international environments is beneficial.
Bachelor’s degree in Business, Operations Management, or a related field; an advanced degree (MBA or equivalent) is an advantage.

Work arrangement
Yes