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🚀 CUSTOMER SUCCESS MANAGER – SMB (SCALED)
📍 Chile | Fully Remote
💰 CLP 26,400,000 - CLP 34,980,000 / year 10% bonus paid quarterly
🌎 Permanent | English
Join a global e-learning technology company and help drive the success, retention and growth of 1,000+ SMB customers.
This is Scaled Customer Success — combining customer expertise with AI, automation and data-driven signals to identify risk, drive adoption and uncover growth opportunities.
🔥 What you'll do
Manage and share a high-volume portfolio of 1,000+ SMB customers
Drive adoption, retention, renewals and expansion
Use AI-powered customer signals to identify risk and opportunity
Partner with Sales to convert expansion opportunities
Forecast renewals and manage risk using Salesforce
Engage customers via email, phone, video and automated campaigns
Resolve complex customer situations
Collaborate with Sales, Product, Support and Marketing
Help build smarter, more efficient CS processes and playbooks
🎯 What we're looking for
2–3+ years in Customer Success, Account Management or high-volume SaaS customer roles
Experience managing large numbers of customers simultaneously
Salesforce experience – essential
Understanding of renewals, customer health, adoption and expansion
Strong English communication skills
Highly organized, commercially minded and data-driven
Comfortable working with AI and Customer Success technology
Experience with Gainsight, ChurnZero, Totango, Planhat or Hook is a plus
Experience in a pooled/shared CS model is highly desirable
If you thrive on pace, technology and customer impact — we'd like to hear from you.
📩 Apply now
Work arrangement
Yes
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