Senior Manager – Tele Sales (Personal Loans)

About the Role
We are looking for an experienced and highly performance-driven Senior Manager – Tele Sales (Personal Loans) to build, manage and scale our Personal Loan tele-sales function.
The ideal candidate should have strong experience in managing a large inside-sales/tele-sales operation, including 20–30 Tele Sales Executives and 4–5 Team Leaders, with a proven track record of generating ₹20–30 Cr+ monthly loan business/disbursement.
This is a business ownership role, not just a team-management position. The candidate will be responsible for the complete Personal Loan tele-sales function — from lead allocation and calling productivity to login, approval, disbursement and revenue.
Key Responsibilities1. Team & Leadership
Manage and lead 20–30 Tele Sales Executives through 4–5 Team Leaders.
Manage Team Leaders and ensure achievement of their respective targets.
Set daily, weekly and monthly sales targets.
Conduct daily sales huddles and performance reviews.
Build a high-performance, target-driven sales culture.
Coach Team Leaders on productivity, conversion and team management.
Identify performance gaps and implement corrective action plans.
Manage hiring, training and onboarding of tele-sales executives.
2. Business & Disbursement Ownership
Own the overall Personal Loan tele-sales business target.
Drive the complete sales funnel:
Lead → Calling → Qualification → Login → Approval → Documentation → Disbursement
Build strategies to consistently increase monthly disbursement.
Ensure strong follow-up of hot, warm and pending leads.
Improve lead-to-login and login-to-disbursement conversion.
Work with lending partners/NBFCs to improve approval and disbursement TAT.
Take ownership of monthly business and revenue numbers.
3. Sales Operations
Monitor and improve:
Daily calls per executive
Connected calls
Qualified leads
Login/application volume
Approval rate
Sanction amount
Disbursement amount
Lead-to-login conversion
Login-to-disbursement conversion
Average ticket size
Revenue/payout
Agent productivity
Team Leader productivity
4. MIS & Performance Management
Maintain daily and weekly sales MIS.
Review Team Leader-wise and Executive-wise performance.
Identify high-performing and under-performing teams.
Analyse lead quality and lead utilization.
Track funnel leakage and take corrective actions.
Present weekly business performance to senior management.
5. Training & Sales Excellence
Develop and continuously improve:
Personal Loan sales pitch
Customer qualification framework
Objection handling
Closing techniques
Follow-up process
Product knowledge
Eligibility understanding
Cross-sell / upsell opportunities
Ideal Candidate Profile
We are specifically looking for candidates who have experience in high-volume Personal Loan tele-sales.
Must Have
5–8+ years of overall sales experience.
Strong experience in Personal Loan / Consumer Finance / Digital Lending.
Experience managing 20–30 Tele Sales Executives.
Experience managing 4–5 Team Leaders.
Proven experience handling a ₹20–30 Cr+ monthly business/disbursement portfolio.
Strong understanding of the complete Personal Loan sales funnel.
Experience working with Banks/NBFCs/Fintech lenders/DSA platforms.
Strong knowledge of CRM, dialer and sales MIS.
Excellent leadership, communication and target-management skills.
Preferred Background
Candidates from:
Fintech
NBFC
Banks
Digital Lending
Loan DSA
Personal Loan Aggregators
Consumer Finance
Credit/Loan Marketplace
will be preferred.
Key Performance Indicators
The candidate will be evaluated on:
Business Generated / Disbursed
Team Productivity
Conversion Rate
Approval Rate
Disbursement Rate
Average Ticket Size
Revenue / Payout
Lead Utilization
Team Attrition
Compensation
Competitive Fixed Salary + Performance Incentive
Compensation will be based on experience, existing business scale and proven performance.
Career Opportunity
This role offers an opportunity to build and scale a large Personal Loan inside-sales function and grow into:
Senior Manager → Associate Sales Head → Sales Head – Lending
Apply
If you have successfully built and managed large Personal Loan tele-sales teams and have a proven track record of generating ₹20–30 Cr+ monthly business, we would like to hear from you.
Apply now and become part of our growing lending business.
resume email anwar@activpaisa.com

Work arrangement
No