Customer Experience Coordinator

Provide individual support to customers across all products that we sell.
Responsible for accurately creating and supporting customers and the team in a timely manner in CargoWise to ensure accurate information flows through all the processes.
Communicate and follow up effectively with Sales, and the other teams as required.
Build and maintain effective customer relationships
Identify potential improvement opportunities that arise. Where required, prepare reports that demonstrate the potential costs, risks and benefits of these opportunities.
Act as a role model championing Way of Work
Challenges status quo and recommends alternative solutions
Perform other duties as assigned
Education
Diploma in Business Customs or equivalent
Experience
Experience in shipping ERP required (CargoWise is advantageous)
Minimum of 2 years’ experience within similar role in shipping
Maintain customer relationships and customer services qualities
Skills
Demonstrated analytical and quantitative skills
Intermediate user of MS with expertise in PowerPoint
Advanced organizational skills and the ability to multitask priorities
Self-motivated and driven, with ability to work with minimal direction in a fast-paced environment
Excellent communication and interpersonal skills
Results driven and customer orientated
Strong attention to detail and accuracy
Adaptable and pro-active team player

Employment type
Full-time

Work arrangement
No