Membership Support Team Leader

£33,000
Would you like to join Europe’s leading premium health and wellness group?
Our team members are the ambassadors of our business, and we are on the lookout for a passionate Membership Support Team leader to join our team!
As a Member Support Team Leader you will report into the Member Support Operations Manager, leading a team of Member Support Advisors, ensuring they have the skillset & breadth of knowledge to deliver a world class service to our members.
You will resolve high level escalated member queries by monitoring team performance and overseeing the delivery of daily, weekly & monthly KPI’s.
Please be aware shifts may vary - morning, evening & weekend working will be required.
Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.
Our perks:
Free Club Membership for you and your family!
50% Discount on food and drinks.
Discounts on Swimming, Tennis Lessons, and Personal Training.
Opportunities for Career Advancement through internal training and development.
Wagestream App: Get paid on demand!
Access to our Benefits Suite.
About you:
Exceptional customer service skills
Highly developed leadership qualities
Organisational skills & commercial acumen
Ability to use an empathic & reasonable approach to member queries
Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!
Heston