Customer service representative

Customer Service Representative | Remote-Kenya
We are looking for a Customer Service Representative to join an international team supporting customers and program participants remotely.
📍 Location: Kenya – Remote
💼 Modality: Contractor
💰 Salary: KES 45,000
📅 Schedule: Monday to Friday
🕐 Working hours: Monday to friday - 8:30 AM – 4:30 PM EST
🏠 Work arrangement: 100% Remote
What we're looking for
1+ year of customer service experience
Excellent verbal and written communication
Strong customer service and relationship management skills
Ability to handle difficult or sensitive situations professionally
Typing speed of 50+ WPM
Accurate documentation and data entry
Experience using office productivity tools
Knowledge of HRIS or Payroll Systems is a plus
Strong attention to detail and time management
Ability to work with diverse groups and demonstrate cultural sensitivity
High School Diploma/GED required
Key responsibilities
You will be responsible for:
Responding to customer inquiries, concerns and requests.
Providing timely follow-up and resolution.
Communicating program information clearly and accurately.
Documenting customer interactions in internal systems.
Supporting administrative processes and maintaining accurate information.
De-escalating challenging situations and escalating cases when necessary.
Contributing to process improvements and reporting relevant issues.
Spanish is a plus.

Work arrangement
Yes