Team Lead, Customer and Enhanced Due Diligence

Are you an experienced AML professional ready to take the next step in leading a Customer Due Diligence team? Join us as Team Lead CDD & EDD Operations within the FRAML umbrella! In this role, you'll provide day-to-day supervision of a team of CDD/EDD/ODD analysts, review and quality-check complex cases, and act as the first point of escalation for the team while supporting your Manager/Senior Manager in driving operational performance.
Responsibilities:
1. Team Supervision:
Supervise the daily activities of a team of CDD/EDD analysts, monitoring case allocation and workflow to ensure SLAs are met.
Act as first point of contact for team queries, providing guidance on complex or ambiguous cases.
Support onboarding, coaching, and on-the-job training of new and existing team members.
2. Case Review & Quality Checks
Review and approve CDD and EDD cases handled by the team, including higher-risk and PEP profiles, within delegated authority limits.
Conduct sample-based quality checks on completed cases to ensure accuracy, consistency, and adherence to policy.
Provide feedback to analysts on errors or gaps identified during review, and track remediation.
3. Escalation Handling:
Review escalated potential name matches, suspicious activity indicators, and adverse media findings from the team.
Assess and recommend escalation to the Manager/FCR /Compliace for cases requiring INSAR/INSTR filing or further investigation.
Ensure escalations are documented and progressed within required timeframes
4. Process Automation & Data Tools:
Design and build Python scripts and Excel Macros/VBA to automate repetitive tasks such as data extraction, name screening consolidation, case tracking, and MI reporting.
Identify manual, time-consuming processes within the team's workflow and propose automation solutions to improve turnaround time and reduce human error.
Maintain and troubleshoot existing automation tools/scripts used by the team, ensuring continuity if the tool owner is unavailable.
Partner with IT/Digital teams where needed to scale automation solutions beyond team-level tools.
5. Process & Performance Monitoring:
Track team productivity, case aging, and backlog, and report status to the Manager.
Suggest process improvements based on day-to-day observations and team feedback.
Assist in implementing changes to procedures as directed by Compliance or Manager.
Support the Manager in preparing case files or evidence for internal reviews when required.
Requirements:
4–7 years of experience in AML/CDD/EDD operations or financial crime compliance, with some experience supervising or mentoring junior staff preferred.
Solid working knowledge of AML/CFT regulations, sanctions screening, and risk-based due diligence methodologies.
Hands-on experience with Python (e.g. automation scripting) and Excel Macros/VBA for process automation and reporting.
Experience handling escalations and reviewing higher-risk or complex customer cases.
Good coaching and team-support skills, with the ability to guide junior analysts.
Strong analytical and decision-making skills with high attention to detail.
Effective communication skills, both written and verbal, for internal and cross-team coordination.
Relevant certification (e.g., CAMS, ICA) is an advantage
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