Digital Marketing & Admin Asisstant

This is a remote position.
The Digital Marketing & Admin Assistant provides administrative, technical, and creative support for a mental health organisation. This role manages client communications, CRM data, invoicing, and digital content, and supports marketing activities, app management, and process documentation.
Key Responsibilities
Client & Stakeholder Support
Act as the first point of contact via phone, email, chat, social media, video calls, and app channels.
Explain and promote mental health programs to potential clients.
Manage bookings, cancellations, and reschedules through Cliniko CRM.
Provide pre-appointment assistance and ensure client information is accurate and up to date.
Administration & Finance
Maintain client data in Cliniko, Keap, and internal systems.
Process invoices, payments, refunds, and account adjustments using Xero and Stripe.
Coordinate with NDIS, the Department of Communities, and other third-party providers.
Generate and submit reports for management and relevant agencies.
Digital Marketing & Content
Create and update communication templates across CRM, email, and SMS platforms.
Design marketing and visual content using Canva.
Manage app subscriptions, user access, and upload digital content such as audio, artwork, and thumbnails.
Support social media, website live chat, and other digital engagement activities.
Maintain shared drives (Dropbox, OneDrive) for document and media management.
Technical & App Support
Provide user support for the mental health app via phone, chat, or video.
Test app functionality, identify issues, and coordinate with developers for resolution.
Record and create instructional and training videos using Loom.
Process Development
Maintain and update procedures, manuals, and templates for the Concierge Support Officer role.
Support the onboarding and training of new team members.
Manage user accounts, settings, and subscriptions across platforms (Microsoft 365, Zoom, Google Meet, etc.).
Requirements
Proven experience in digital marketing, social media management, admin or client support.
Portfolio showcasing examples of digital content, communication templates, or marketing materials is required
Experience in Microsoft 365, Cliniko (+), Keap CRM, Xero, Stripe (+), Canva, and cloud storage tools.
Experience in Meta Ads, Google Ads, LinkedIn Ads and TikTok Ads
Strong written and verbal communication skills.
Excellent attention to detail and organisational skills.
Comfortable with technology and quick to learn new systems.
Ability to work independently and handle confidential information responsibly.
SEO experience is a plus
Desirable
Experience supporting digital health, wellness, or service-based platforms.
Familiarity with NDIS or community service processes.
Background in marketing coordination or digital communications.
Work Environment & Expectations
While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.
✅ This role requires:
Discipline and commitment to set working hours (strict shift times, not flexible)
Use of time tracking software during work hours
Active participation in team and client calls with your camera ON
Consistent availability and responsiveness throughout your shift
Treating this as a long-term, full-time job—not a side gig or freelance task
⏱ Payroll is processed bi-monthly.
We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.
Benefits 5. HMO offered after 6-months probation
Monthly Salary: Php 35,000
Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
You will be paid extra for overtime and Philippines' public holidays
Probation: 6 months and after Probation
10 days annual leave credits
5 days of sick leave
Eligible for 13th Month Pay after 30 days
Annual salary review
Laptop provided after 30 days
Permanent work-from-home role. You will have to use your own internet.
SHIFT TIMES: 8:30 AM to 5:30 PM Philippine time, Monday to Friday

Work arrangement
Yes