Guest Service Agent - Ticketing, Box Office

WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
Provide excellent customer service to guests
Attend to walk-up ticket sales and enquires at onsite ticketing counters and self-service ticketing kiosks
Perform ticket sales transactions quickly and accurately using computer-based ticketing system
Perform cashiering duties including receiving payment by cash, credit card, room charge, vouchers and other payment modes
Perform daily opening, closing and reconciliation of sales made through the self-service ticketing kiosks
Redeem tickets for Club Members based on their privileges
Provide guidance and training to ticketing casual staff
Attempt to resolve incidents or record and escalate to the Supervisor in-charge where necessary
Any other duties assigned
Job Requirements
Education & Certification
Nitec/Higher Nitec/Diploma in hospitality or related field preferred
Experience
Minimum one (1) year of relevant experience in retail/ticketing/events environment
Other Prerequisites
Candidates with customer service experience
Able to work well in a team
Fluent in English; fluency in other languages is a plus
Good written and spoken communication skills
Pleasant attitude and cheerful demeanor
Neat and well-groomed
Proficient in Microsoft Office applications
Able to use good judgment and discretion and maintain calm demeanor in high volume or stressful situations
Able to work on rotating shift, including on weekends and public holiday
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.