Customer Service Agent (Arabic & English)

Job Description
We are looking for a skilled and proactive Customer Support Agent to join our support team. The ideal candidate will play a key role in assisting customers, handling inquiries, and ensuring a smooth customer experience. This is a great opportunity for an individual with a passion for customer service and a strong interest in the fintech industry.
Responsibilities
Manage customer inquiries and ensure accurate and timely responses across multiple channels, including Live Chat, WhatsApp, and email in both – Arabic and English languages.
Communicate effectively to provide clear, professional, and solution-oriented support.
Handle and resolve complex issues and complaints, ensuring a high level of customer satisfaction.
Collaborate with internal teams to streamline support processes and enhance service quality.
Work closely with the 2nd level support team to escalate and resolve more technical or complex issues efficiently.
Maintain accurate and detailed records of customer interactions to ensure consistency and quality in support services.
Requirements
Minimum 1 year of experience in customer support within a Forex brokerage.
Proficient understanding of Forex markets and knowledge of Forex trading platforms.
Experience with CRM systems, Confluence, Jira.
Fluent in Arabic and English (both written and spoken).
Readiness to work different shifts, including night shifts.

Work arrangement
Yes