IT Business Analyst

As an IT Business Analyst, you will serve as a vital link between business stakeholders and technical teams. You will be responsible for understanding business needs and translating them into high-quality technical solutions. You will be involved throughout the project lifecycle, including requirements gathering, analysis, documentation, design support, testing coordination, and post-implementation support.
Position Responsibilities:
Collaborate closely with business units to gather, analyze, and define business requirements, ensuring alignment with business goals.
Translates business and user requirements into Epics, Features, and User Stories.
Assist PO and development teams in clarifying requirements and prioritizing features.
Coordinates recommended process changes, enhancements and product implementations, including test plans to ensure successful implementation.
Coordinate cross-functional communication to drive project progress and resolve issues and risks.
Continuously optimize business processes and propose improvements to enhance efficiency and user experience.
Stay informed of industry trends and emerging technologies to provide innovative solution recommendations.
Required Qualifications:
Bachelor’s degree or above in Computer Science, Information Systems, Business Administration, or a related field.
3+ years of experience as an IT Business Analyst or in a related role, preferably with experience in large-scale system implementations.
Familiarity with Software Development Life Cycle (SDLC) and Agile methodologies (Agile/Scrum).
Strong analytical and problem-solving skills.
Excellent communication and coordination skills, with the ability to manage multiple stakeholders.
Proficiency in business analysis tools such as JIRA, Confluence, Visio, Figma, etc.
Proficient in English communication across all four skills: listening, reading, speaking, and writing
Preferred Qualifications:
Experience in insurance-related projects, including Point of sales, policy management, compensation, claims processing, or digital transformation in the insurance domain.
Relevant certifications such as CBAP, PMP, or Scrum Master are a plus.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement
Hybrid