Front Desk Executive

Front Desk Executive
Industry: Hospitality
Location: Mumbai
Experience: Minimum 3 years in a Front Desk / Guest Relations role
Job Summary
We are looking for a confident and customer-focused Front Desk Executive to be the first point of contact for our guests. The ideal candidate should have strong people-facing experience, excellent communication skills, and a professional approach to handling guests and day-to-day front desk operations.
Key Responsibilities
- Welcome and greet guests in a warm, professional, and courteous manner.
- Handle guest enquiries, requests, and concerns promptly and effectively.
- Manage front desk operations, including guest check-in/check-out and related documentation.
- Coordinate with internal teams to ensure a smooth and seamless guest experience.
- Maintain accurate guest records and front desk documentation.
- Handle calls, messages, and guest communications professionally.
- Address guest concerns and escalate issues to the concerned department when required.
- Ensure a high standard of customer service and guest satisfaction.
- Support day-to-day operations and other front office activities as required.
Candidate Profile
- Minimum 3 years of experience in a Front Desk / Front Office role within the hospitality industry.
- Strong people-facing and guest-handling experience is essential.
- Fluent in English with excellent verbal and written communication skills.
- Confident, well-groomed, and professional in appearance and conduct.
- Strong interpersonal and customer service skills.
- Ability to remain calm and professional while handling guest concerns.
- Good coordination and problem-solving skills.
- Candidates from reputed hotels, clubs, premium hospitality establishments, or similar customer-facing environments will be preferred.

Work arrangement
No