Public Service Manager II - Info Tech Management Analyst

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.
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Office of Information Technology
-Anticipated Vacancy-
Opening Date: September 28, 2026
Closing Date: October 09, 2026
Grade / Admin Unit: 31 / Confidential
Job Class Code: MH31
Salary: $85,891.52 - $121,630.08*/Annually (*includes a 10% recruitment and retention stipend)
Position Number: 004250181
Location: Augusta
Telework: Partial/ Hybrid, with management approval, upon completion of probationary period. All telework must be performed in the State of Maine.
Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.
DESCRIPTION:
The primary focus of the Public Service Manager series is to administer statewide policies or programs, and to directly manage and oversee operating, support or administrative functions of an agency or agency subdivision with differing levels of scope, accountability and complexity.
This position, Technology Policy and Programs Manager, will engage stakeholders on delivery of programs whole setting performance expectations for staff inclusive of coaching and support. While this role will be key in a number of different program service delivery functions (Digital Accessibility for all Executive Branch entities and associated policy waivers, IT Policy Development including IT Policy involving Procurements, OIT Internships, FOAA, E-Discovery, IT Procurement) within OIT impacting Executive Branch agencies at various stages among other key stakeholders.
All candidates must reside in the State of Maine and have reasonable means to be in person and available for regular office hours in Augusta Maine.
MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we:
Practice Customer-focus, ensuring that our customers are heard and their needs are met.
Hold ourselves to a high level of Accountability by being transparent with our stakeholders.
Maintain an effective level of Responsiveness by providing timely updates in a proactive manner.
Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors.
RESPONSIBILITIES:
Update OIT Policies and over see the Policy Team
Coordinate Accessibility Resources for reviews
Managing Digital Accessibility Resources available
Review Digital Accessibility Waivers, Scans for Digital Accessibility vulnerabilities related to IT Policies for the State of Maine
Maintain Accessibility Communication to the internal and external stakeholders
Review Procurements related to Digital Accessibility policy
Manage documentation/record keeping on Digital Accessibility in Workflows
Produce updates and periodic Communications on changes
Maintain Training Content for State of Maine staff and external stakeholders
Update Digital Accessibility Websites and Materials
Create and Conduct Training on Digital Accessibility for enterprise purposes.
Provide Remediation Consultations related to Digital Accessibility
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of state-of-the-art and emerging information technology including networking, telecommunications, platforms, operating systems, integration, and security related to digital accessibility under WCAG and Department of Justice/ADA requirements.
Knowledge of enterprise infrastructure management programs theories and practices.
Knowledge of systems development methodologies and technologies.
Knowledge of project management tools and techniques and their application in team and customer settings.
Ability to evaluate information technology systems for achieving digital accessibility standards meeting WCAG and DOJ/ADA requirements.
Ability to evaluate equipment for integration and compatibility with State systems and to meet the needs of State agencies involving digital accessibility.
Ability to measure and attain the satisfaction of the agency's customers, and to gain support for new ideas to meet digital accessibility objective as well as determine IT Policy compliance with Digital Accessibility.
Ability to plan, prioritize, direct and evaluate the operations of a complex, multi-faceted information technology service organization on behalf of its customers.
Ability to achieve process improvement while leading others towards a shared objective.
Ability to communicate effectively, both orally and in writing.
Ability to work in a matrix management structure influencing outcomes without having line management authority.
Ability to work with others to articulate a strategic direction and build support for long term vision and change.
MINIMUM QUALIFICATIONS:
Seven (7) years of progressively responsible experience in application system analysis and/or programming including a minimum of one (1) year in a working supervisor role with direct experience managing time, attendance and performance - OR- a Bachelor’s Degree and three (3) years of progressively responsible experience in application system analysis including a minimum of one (1) year in a working supervisor role with direct experience managing time, attendance and performance -OR- a Master’s Degree and one (1) year of progressively responsible experience in application systems analysis while serving in a working supervisor role with direct experience managing time, attendance and performance.
Preferred Qualifications:
Candidates with Certification of DHS Trusted Tester is preferred.
Expertise with managing a digital accessibility service under a contractual agreement. https://www.section508.gov/test/trusted-tester/
APPLICATION INSTRUCTIONS:
Please submit a cover letter along with a current resume and three (3) professional references.
In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.
CONTACT INFORMATION:
For more information or questions specific to the position, please contact recruiting.ggsc@maine.gov
The selected candidate will be required to pass the required background checks (fingerprinting may be required) as a condition of employment.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program require