DMV - Administrative Specialist I

Agency
Dept of Transportation
Division
Division of Motor Vehicles
Job Classification Title
Administrative Specialist I (S)
Position Number
60030863
Grade
NC08
About Us
It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.
Description of Work
Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.
The Administrative Specialist I position is within the DMV Liability Insurance Unit and is responsible for reviewing and interpreting customer case files, preparing appropriate correspondence, and entering civil penalties and restoration fees when an insurance lapse occurs.
The selected candidate will provide assistance to North Carolina citizens regarding complex registration and insurance-related case files, including cases involving incorrect information, insurance penalties, and correspondence submitted by customers. They will also research and respond to customer inquiries; carefully review fees associated with license plate renewals; opening and closing cash drawers; and accurately balance cash receipts at the end of each workday.
The Administrative Specialist I candidate will process the required forms, approve refunds, and post checks to insurance files on a daily basis to clear or update customer accounts. Additional duties include performing insurance verifications and responding to inquiries from License Plate Agency (LPA) representatives through email and faxed documentation.
The position requires the use of mainframe applications, including STARS, LITES, and SADLS, to research, process, and maintain customer and insurance-related records.
Knowledge Skills and Abilities/Management Preferences
Salary Grade and Salary Range: NC08 $39,244 - 68,679
Management prefers applicants with the following:
Knowledge of office/ work unit procedures, methods, and practices
Working experience with computer skills and MS Office Suite including Outlook, Word, and Excel
Experience multi-tasking to include compiling, assimilating, and organizing both printed and electronic information
Working experience in reviewing and processing information to assess compliance and to determine conclusions and actions based on applicable laws, rules, and regulations
Working experience with receiving and accurately processing all types of monetary funds
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.
It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Tina Louise Corprew
Email:
DOT-WorkdayJobRecruitment@ncdot.gov