Service Now Developer/Lead (7-9 Yrs)

ServiceNow Lead
Experience: 7–9 Years
Location: Hyderabad
Work Mode: Onsite – 4 Days Work from Office
Interview Process: Face to Face
Employment Type: Full-Time
Role Overview
We are looking for an experienced ServiceNow Lead to design, develop, and support enterprise ServiceNow ITSM solutions. The role involves working closely with business stakeholders, service owners, and cross-functional teams to deliver scalable ServiceNow implementations, process automation initiatives, integrations, and platform enhancements.
The ideal candidate should have strong expertise in ServiceNow ITSM modules, scripting, integrations, CMDB administration, and Agile delivery methodologies.
Key Responsibilities
Design, configure, and support ServiceNow ITSM solutions including Incident, Problem, Change, Service Request, and Service Catalog management.
Develop and customize ServiceNow applications using Flow Designer, Business Rules, Client Scripts, UI Policies, Script Includes, and Service Portal.
Gather business requirements, analyze processes, and deliver scalable ServiceNow solutions aligned with organizational objectives.
Implement workflow automation and process improvements using ServiceNow platform capabilities.
Develop and support integrations using REST APIs, SOAP Web Services, Integration Hub, and MID Server.
Maintain and enhance CMDB, CSDM framework, and CI relationship management.
Create reports, dashboards, SLA configurations, and operational metrics.
Support Agile project delivery, sprint activities, UAT, defect management, and production deployments.
Troubleshoot platform issues, perform root cause analysis, and ensure timely resolution of incidents and service requests.
Participate in platform governance, release planning, and ServiceNow best-practice implementation.
Collaborate with cross-functional teams to ensure system reliability, compliance, and service excellence.
Provide technical guidance to junior team members and support knowledge-sharing initiatives.
Required Experience
8–12 years of overall IT experience with significant hands-on experience in ServiceNow development and administration.
Educational Qualifications
BE / BTech / ME / MTech / MCA / MSc or equivalent.
Preferred Certifications
ServiceNow CSA (Certified System Administrator)
ServiceNow CAD (Certified Application Developer)
ServiceNow CIS-ITSM
ITIL Foundation
SAFe / Agile certifications
Mandatory Technical Skills
ServiceNow ITSM
Incident Management
Problem Management
Change Management
Service Request Management
Service Catalog
Flow Designer
Business Rules
Client Scripts
UI Policies
Service Portal
JavaScript
Glide API
ServiceNow Scripting
REST API Integrations
SOAP Web Services
Integration Hub
MID Server
CMDB Administration
CSDM (Common Service Data Model)
CI Relationship Management
ServiceNow Reporting & Dashboards
SLA Management
ITIL Framework
Jira & Confluence
Agile Delivery Methodologies
UAT & Defect Management
Production Release Support
Stakeholder Management
Good-to-Have Skills
ServiceNow Discovery
Service Mapping
ITOM Fundamentals
Asset Management (HAM/SAM)
Virtual Agent
Performance Analytics
Integration with Cloud Platforms (Azure / AWS)
ServiceNow App Engine
Scoped Application Development
DevOps Integration
Automation & Workflow Optimization
Healthcare / Life Sciences domain experience
Preferred Candidate Profile
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working in Agile/Scrum environments.
Ability to lead technical discussions and mentor team members.
Exposure to enterprise-scale ServiceNow implementations and governance practices.

Work arrangement
No