Principal Enterprise Architect, Korea

ServiceNow is seeking an Enterprise Architect to join our Korea team. The Enterprise Architecture Team is part of our pre-sales organisation focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the "platform of platforms" vision.
Based in Korea, you will engage with enterprise customers across industries, acting as a technical leader for their most complex solutions. You will leverage best practices and industry standards to build customer trust and architect best-in-class solutions; communicating at all levels up to and including CIO/CTO. You will be fluent in the Korean enterprise technology landscape and comfortable engaging in both Korean and English with local customers, partners, and the wider ServiceNow global team.
What You Get to Do
Korea Market Engagement
Engage with enterprise customers across Korea's key industries to identify pain points and opportunities to deliver value, translating business challenges into solutions from ServiceNow
Navigate the Korean enterprise IT landscape, including familiarity with major local system integrators (Samsung SDS, LG CNS, SK C&C), cloud providers, and the broader Korean partner ecosystem
Build and maintain executive relationships across Korea's largest enterprises, positioning ServiceNow as the platform of choice for digital transformation
Partner with local account teams and ServiceNow's Korea partner community to accelerate deals and deliver credible solution architectures tailored to the Korean market
Represent the voice of the Korean market internally, contributing local insight to ServiceNow's regional go-to-market and product strategy
Architecture Leadership
Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions
Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organisation, seamlessly integrating into their current and future technology landscape
Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
Work with architecture development methods, modelling approaches and architecture patterns for integration
Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey
Provide thought leadership and collaborate with internal ServiceNow business units
Identify, lead and contribute to the creation of best practices, white papers, workshops, etc.
Customer Workshops & Enablement
Lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners in Korea
Elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model
Create and communicate high-level architectures and strategies, both written and verbal, to audiences up to and including CIO/CTO level
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry
Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas
Willingness to jump in and roll up their sleeves alongside customers, colleagues and partners to get things done faster and better
10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery-focused role
A track record of success in using Human Centred Design techniques to explore the customers; current reality and set a vision for the future
Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms
Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment
Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
Experience and understanding of multiple technical domains; application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
Experience presenting architecture concepts, designs, and goals to technology leaders and partners
Fluency in Korean and English, with the ability to engage at executive level in both languages
Familiarity with the Korean enterprise IT ecosystem, including major local system integrators, cloud providers, and regulatory considerations relevant to enterprise platform adoption

Employment type
Full-time

Work arrangement
Hybrid